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Tag Archives: Ogilvy

Why marketers should be wary of taxi drivers and toilets…

23 Friday Mar 2018

Posted by Malcolm Auld in Advertising, Marketing, Meetings

≈ 12 Comments

Tags

advertisng, David Ogilvy, marketing, Ogilvy, pitching

Republished with the link to the original David Ogilvy tape.

This story starts close to home in Australia. There are two brothers who work for a television network in Sydney. They are known in the industry as the “Boring Brothers” because quite simply, they are the dullest males on TV. They make airport runway tarmac positively fascinating.

This week they are in the media spotlight because of an animated conversation between themselves. It was recorded or noted, by the Uber driver who was driving one of them home. Apparently, in their conversation, they dumped quite a bit of doo-doo on their colleagues and management, while bigging themselves up as something way above their pay grade.

No sir, I’m not recording your conversation…

As a result, their competitors in the media are having a field day.

It reminded me of the lengths advertising agencies used to go to during pitches for new business. Sometimes it involved fake taxi drivers, while other times it was hidden spies in the loo.

If the pitch was at the agency, more often than not the prospective client would get a taxi to the presentation. Agencies would even fabricate lies that their car park was under repair, so clients couldn’t drive to the meeting.

Once the pitch was over, the agency would offer to call a taxi. Said taxi would either be driven by an agency person, or the taxi driver would be tasked with recording the conversation on the way from the agency back to the client’s office. The driver would be given a financial reward for their co-operation.

So, how was your meeting?

Nothing was too sacred when it came to getting inside information.

Now, unless you’re an old-time Ogilvy staffer, you wouldn’t know that David Ogilvy turned down Chester Carlson’s sales manager when he came to Ogilvy & Mather asking if the agency would advertise the company’s new invention. FYI Chester invented xerography and was the founder of the Xerox company. David arrogantly turned Hector away, because he hadn’t heard of his company or product, something he always regretted.

For a number of years the agency I ran, Ogilvy & Mather Direct, held the Xerox account in Australia. Then Xerox decided to invest in a branding campaign, so Ogilvy & Mather (the ad agency) wanted in on the pitch. Given David’s history with Xerox, the agency thought it would be a good idea to get him to record a video message of regret, encouraging Xerox to appoint O&M to the business.

This video will impress those Xeroids…

David obliged and the tape arrived by courier from his office in Paris – things were different in those days. You can view the 2-minute tape here. It was used to open the presentation and it put the agency team in a very positive mood. It was a coup to be sure, to have the great man David Ogilvy attending the meeting virtually, and apologising for his errant ways from decades earlier.

During a scheduled break in the pitch, the agency did what all agencies did, placed spies in cubicles in the toilets, to listen for any juicy insights. Two Xeroids entered the male toilet and stood at the urinal. The agency spy was poised on the loo to capture useful tidbits.

I will record every word they say…

One Xeroid asked the other, “what do you think of the presentation so far?” The other replied, “pretty good, but who was the old guy in the video tape?”

The spy couldn’t flush fast enough and get to the agency MD before the restart, to advise the horrifying news – the agency coup de grace had flopped. Everyone at O&M knew who David Ogilvy was, as it was a career-limiting move not to know. But the agency team had mistakenly assumed everyone at Xerox would know too. Of course a sales manager from Xerox wouldn’t have a clue.

I shared this story with D.O. at a meeting with him in NY a year later. He just smiled and said, “well we can’t all be worldly fellows can we.”

The agency did get the business. My final role in the pitch had something to do with wearing a turkey suit, but that’s another story.

Gotta get to a meeting. Should I call a cab?

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David Ogilvy’s Direct Marketing predictions still resonate in a digital world…

03 Wednesday Jun 2015

Posted by Malcolm Auld in Advertising, Branding, Content Marketing, Copywriting, Digital marketing, Direct Marketing, Marketing, Sales, Thought Leadership

≈ 18 Comments

Tags

advertising, branding, copywriting, David Ogilvy, digital marketing, direct marketing, Ogilvy

I was lucky enough to run Ogilvy & Mather Direct during the first great decade of growth for DM – the 1980’s. And I was also lucky enough to spend some one-on-one time with my boss David Ogilvy on a few occasions, in a few different countries.

david-ogilvy-ReasonWhy_es__1

He was passionate about Direct Marketing – it was his first love and his secret weapon. He regards DM as the reason his advertising agency Ogilvy & Mather was such a success. In his final few years running the Ogilvy agency, based in Paris, he left the advertising agency and worked from the DM agency office. He was frustrated with the wasted focus on creativity and lack of accountability in the advertising agency.

In those days the DM people lived in a different world to the advertising agency troops. We were far more involved with our client’s business, not just their advertising. We had our hands in their databases, sales lead management, offer development, call centres, marketing collateral, customer surveys, competitions and more.

As a result we were often asked to do their brand advertising and sales promotions, as well as their DM. Mind you we regarded every message as a brand message. Most of us had already worked in brand advertising, but preferred the tougher challenge of DM.

And we believed passionately about our cause. Yet we were often misunderstood by our advertising agency partners, so to help them get to know what drove us, we’d show them this video from David Ogilvy. Rather than get them enthused about DM, it just made them dislike us even more. With hindsight I see why:)

Interestingly his words still resonate today – his wave of the future had a long tail, so to speak. The internet is a pure DM channel and the skills now in demand today are those of direct marketers. Who would have thought databases and data scientists would be sexy?

ogilvy-bird-ad-2

Early 1980’s O & M Direct UK house ad – the wave of the future…

The video is only 7 minutes long but worth all 420 seconds. Get yourself a java and watch it here. Share it with anyone you know who works in digital marketing. If only more young marketers did what David did and invested in their own education at a young age, the internet would be way more successful as a marketing channel.

David’s prediction about the future of advertising also came true. The industry is now littered with traditional brand advertising agency personnel looking for work. Their skill set is in decline in the digital world and they are struggling to remain in the industry. Ironically if they had listened to their DM partners they would have had more opportunities.

spruce-image-3

A quote from 50 years ago that still rings true today…

I read DO’s books every couple of years. I always learn something, or am reminded of the advertising fundamentals so many of us ignore, as we pursue the latest bright new shiny object.

I’m off to read “The Unpublished David Ogilvy” again – always a laugh, not to mention a good education, particularly about corporate culture.

And in case you’re wondering, Ogilvy & Mather Direct was rebranded to OgilvyOne. I’ll let you judge whether you think DO would have approved…

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