Grocery shopping goes back to the future, despite Amazon’s arrival…

18 Tuesday Jul 2017

Posted by Malcolm Auld in Digital, Digital marketing, Marketing, Marketing Automation, Sales

Tags

Amazon, customer service, digital, digital marketing, online retail, retail marketing, Sales

Unlike many of the marketers in the packaged goods industry, I’ve some hands-on experience in the grocery category.

Back in ancient times, the early 1980’s, my family bought a suburban supermarket in Sydney. Every day we’d arrive early to collect the milk and dairy products outside the store before the sun hit them. And every night we’d shut up shop and head home, somewhere around dinner time.

It was the first time I knew the meaning of “putting your feet up”. That’s because if you’ve been on your feet for 12 hours, up and down ladders, carrying and unpacking boxes and taking bags of groceries out to customer’s cars, all you want to do when you get home is put your feet up and enjoy a cold beer – which we did each night.

An actor portrays me helping a customer…

In those prehistoric times we provided a home delivery service. (my mother also used a similar service when I as a wee lad) Here’s how it worked.

Customers would write their shopping list on a piece of paper and drop it into the store. Or they’d call us on the phone and we’d take the order. Some customers had standing orders each week and only called us to change the order. They’d pay us in cash, or even a cheque, to settle the account.

So our customers would send us their shopping list, we’d pick n pack it, then deliver the groceries to their home. It was amazingly old-fashioned dear reader. We also delivered goods from other stores on our shopping strip, like the butcher or baker, as part of the service.

Another actor portrays me delivering groceries…

But jump forward to 2017. Amazon is coming! The sky is falling. Online sales are growing – mainly because that’s what happens from a standing start, sales grow.

More importantly though folks, thanks to amazing digital disruption, customers can order their groceries on a website or app. They just enter their order on a keyboard, use their credit card to pay for the goods and the grocer delivers the groceries to their home.

Unbloodybelievable. How far have we come thanks to digital disruption? Whereas customers once used a pen and paper to write their order and the grocer delivered the goods, now customers use a keyboard to enter the order and the grocer delivers the goods.

This is such disruptive behaviour, it’s obviously a reflection of something going on in society. It seems some of our old habits have a long tail. Students of marketing will be well aware of the consumer behaviour of the 19th century – ordering goods remotely through mail-order catalogues and then having the goods delivered to your home.

It appears this same behaviour is catching on again. Amazon used to rely on this, but now they’ve bought retail stores too, so customers can go shopping in the stores, not just get home delivery.

So roughly 160 years since the early mail-order catalogues and thirty-something years since my family did home delivery, people’s behaviour is, well, it’s the same as the 19th century. Very little has changed. Surely there has to be a digital buzzword for this phenomenon of things remaining the same?

Gotta go now. Have to do the grocery shopping…where’s my shopping list?

Disruptively connect to me https://www.linkedin.com/in/malcolmauld/

Would you encourage your children to work in marketing? I doubt it…

20 Monday Mar 2017

Posted by Malcolm Auld in Advertising, Branding, Digital, Digital marketing, Email marketing, Marketing, Marketing Automation, Media, Social Media, social selling, Telemarketing

≈ 11 Comments

Tags

advertising, digital, digital marketing, email marketing, fake internet, marketing, social media

Some of you may have noticed I haven’t blogged for about three months. I decided to take time out to observe the industry through rose coloured glasses and find some positive examples of advertising to share – regardless of channel. I might as well have tried to climb Mt Everest naked. Sorry for that vision folks, but that’s how difficult the task has been.

Because when you stop for a moment and take a gander, the sight is really sad.

I’ve spent most of my life working in marketing in one way or another – as a business owner, running marketing departments, running agencies and educating executives and students. Never in my experience have I known the marketing industry to be so shonky, shoddy, dishonest, artificial, delusional, self-destructive and downright on the nose.

Why would anyone want their children to get a job in marketing? It’s become an embarrassment to say “I work in marketing”. You might as well say “have you met my parole officer?”

The growth in deplorables (to steal a recent popular word) is directly linked to the rise of the digital marketing industry and all the charlatans it has attracted. It seems they’re all drinking the same kool-aid and believing their “owned media” to use a digi-buzzword. Their mantra is one of the oldest on the planet “a sucker is born every minute” and it’s easy to chant when the suckers, sorry marketers, are hooked on FOMO and fashion.

Everywhere you turn there are examples. And it’s been getting worse every year. I produced this parody video in 2011 to promote an event, partly because like many, I couldn’t find any facts to support the outrageous claims about online usage by consumers.

Then this book was a best seller in 2012. I cannot find any similar publications claiming analogue channels to be so dishonest.

The first abuse of a marketing channel was the telephone and this was countered by government and industry with “do not call” registers. The problem with telemarketing was not so much dishonesty, rather it was the frequency of unsolicited calls into people’s homes.

The spiral to dishonesty started with email marketing. The scams, abuse of privacy, illegal use of email addresses, spreading of viruses and frequency of messaging, created so many problems that governments created anti-spam laws as well as data privacy legislation. Email continues to be abused, with most people now having a daily ritual of deleting unsolicited or irrelevant messages.

Here’s a quick snapshot of the marketing industry as we know it today…

The fake internet is growing so fast it will be one of the biggest online industries in less than a decade. Bob Hoffman, another lone but increasingly louder voice in the wilderness, has been very vocal about the fraud in the online advertising industry. In a number of articles, he has revealed that the percentage of clicks on online ads by robots, varies from 30% and up to 90%. Agencies have no way of telling how much “traffic” or “clicks” are by robots, as even the publishers themselves don’t really know. Yet marketers are charged for this fraud.

Then there is the “fake profile” industry. Software can now create social media accounts for anything connected to the internet. So your grandmother’s new fridge, or your sound system running from an app, will be hacked and a profile created using the device’s unique IP address.

The fraudsters then buy fake followers, they cost as little as $2.00 for a thousand, and create a fake following. The “profile” then publishes fake content, either stolen, or created by slaves with no subject expertise, working in Eastern Europe, the subcontinent, or South America. Ad space is then sold on these “fake profile” sites to computerised advertising networks. Marketer’s ads then appear on the sites, with the marketer being none the wiser.

As the system is fully computerised and rarely has a human eye to analyse it, the ability to scam the programmatic ad networks to create fake sites and earn automatic “fake revenue” is huge.

But the digital marketing industry seems uninterested in addressing the issue. One of the drivers behind this lack of interest is that very few marketers care. They never look at their digital analytics. It’s more important to be seen to be “digital” and mediocre, than to be using digital channels profitably. An Australian report suggested more than 60% of senior marketers didn’t bother looking at or using the analytical data their digital marketing generated. So they have no idea what works or what fails.

Media companies have now admitted they have been falsely charging for online advertising and are returning $millions to clients, rather than face messy legal action. Dentsu was the first to raise its guilty hand.

I have one client about to go to court with its global media agency because the agency refuses to use the client’s programmatic advertising account. The reason is simple. The moment the client gets access to the account they will discover how much they have been ripped-off over the terms of the contract to date. It seems the agency is hiding behind a clause in the contract that says bookings must be on its account. The media agency would rather lose the client’s business across the globe than be found guilty of fraud.

Facebook admits it has overstated video viewing by as much as 80%.

Sir Martin Sorrell has called out Google for unwittingly allowing advertisers to subsidise extremist terrorist sites with their advertising.

Proctor & Gamble, the largest media advertiser in the world is threatening to stop advertising online unless the industry starts to act honestly and ditches its self-interest. P&G has already reduced its Facebook spend because it resulted in an appalling loss of revenue and market share.

While French media agency Havas has followed suit and pulled all advertising from Google and the YouTube platform until they “deliver the standards we and our clients expect”.

An active Twitter user is someone who accesses their account once a month – and there are more inactive accounts than active ones. #whybotherwithtwitter

FYI Google, YouTube, Twitter, Facebook and LinkedIn remain the major publishers that continue to refuse independent auditing of their platforms. Whereas all the major analogue publishers have always participated in independent auditing as part of providing a legitimate service to advertisers.

How did it get so bad? I suspect that one reason is the fact so many people claiming to be digital marketers know nothing about marketing and just a little bit about binary coding. They have no respect for marketing, dismissing it as “just part of the process” for anyone who can use a keyboard. Or they’ve read a definitive guide and so have become a definitive expert.

I was in a meeting with a digital marketing manager who stated with authority; “a brand is just the logo taken to the next level“. But he did it with such conviction the juniors in the room took notes – I just shook my head and asked for more coffee, as it was the only drug available.

Creative thinking is not valued. Instead, you just need to Google “world’s best example of…” and then copy the ideas for your client or your brand. The result of following the “God called Google” has been a devaluing of creative talent.

And while BIG DATA is the latest trend, most marketers and their media agencies don’t analyse data. They don’t know what works and what doesn’t. They talk about data and even produce spreadsheets, but they don’t study the data to gain knowledge. Instead, they worship at the social altar of “likes” and “followers” and some nebulous term called “engagement”.

The digital channels allow you to predict the future, so you can make more money, or earn the same amount for a lower spend. They put more knowledge in the palm of marketer’s hands than any other channel. Yet nobody seems to care.

Though here’s what some major advertisers say about social channels after analysing them:

Unilever has said its social media results are about 50% as good as traditional POS advertising and other retail promotions. While Coca Cola ran its usual metrics through its social media and saw no difference in sales as a result of social content. Westfield shopping centres stopped social media advertising, as results and research revealed its customers preferred printed catalogues.

As Bob Hoffman published recently: in a study by the American Marketing Association, Deloitte and Duke University, more than 88% of marketers surveyed said they could find no measurable impact from social media marketing. While Forrester Research reported that only 0.07% of one major brand’s Facebook followers ever engage with one of its posts.

It can probably be best summed up by Coca Cola’s Head of Global Marketing, Marcos de Quinto who said; “Social media is the strategy for those who don’t have a… digital strategy.”

Yet in a recent industry debate with Mark Ritson about social media, Adam Ferrier, one of Australia’s brightest advertising talents, said “…These other two businesses – Uber and Airbnb – would not exist without social media.” I can only assume he said it because he was forced to support his side of the debate, as nothing could be further from the truth.

Uber has mainly used traditional public relations in mainstream media, plus social media to create awareness. Though as revealed here, Uber’s secret new business tool is good old-fashioned print. While Airbnb is a major user of TV advertising, email, network marketing, print and most recently talk-back radio targeting pensioners. The radio ads use pensioners to encourage other pensioners to top up their pensions by becoming an Airbnb host – strangely it says nothing about tax implications? Just as Airbnb pays no tax in our country.

So Uber and Airbnb cannot exist without analogue channels. Social channels are just a sideshow in the scheme of things.

Rumour has it, Unilever is removing the term “digital” from all marketing job titles, as they’ve finally woken up to the fact the job functions are about marketing, not about channels. After all, nobody ever called themselves a “Male Urinal Advertising Manager” just because they placed ads in the specialist channel of troughs in public and commercial toilets used by men. If you’re female and confused, ask a male colleague.

Smart marketers are realising that just sticking solely with digital marketing channels is more often than not, a mistake. For the best results, you need to promote across numerous proven channels, and run tests to determine the best ROI – just as marketers did prior to the internet.

Have to go now and prepare to teach young university marketing students. Might recommend they look for an internship at Long Bay Correctional Centre if they want a successful career…

Let’s connect https://www.linkedin.com/in/malcolmauld/

How low can marketers go…

07 Monday Nov 2016

Posted by Malcolm Auld in Branding, Content Marketing, Digital, Digital marketing, Direct Marketing, Marketing, Media, Social Media, social selling, Thought Leadership

≈ 7 Comments

Tags

content marketing, digital, digital marketing, marketing, social media, Thought Leadership

As those who work in the marketing industry know, it is in dire need of good publicity. What’s the adage about a cobbler’s shoes always in need of repair?

We’re ranked at the bottom of the list of the most trusted professions, if we make the list at all. And the recent outing of long-suspected shonky media buying agencies, has only served to confirm what the general public perceive. I’ll have more on the media buying dishonesty soon.

One of the reasons I’ve not posted here for a couple of months, is that I’ve been tutoring on advertising to 150 university students – in the first and final years of their degrees. To put it in perspective, I’ve read and marked 350+ assignments and presentations submitted by enthusiastic young people wanting a career in our industry.

It gave me some time to reflect and I’m a tad concerned for their future, as I’m not sure how valuable their degrees will be if they want an honest career. Here’s why:

In 1994 I ran my first e-marketing seminar, including some guest speakers from different organisations. Little did I realise at the time, how indicative it was of the industry that was to evolve to the ‘digital marketing’ one we know today.

There was a presentation from a new joint venture called NineMSN. It was between Microsoft and the owners of a television network. A lady whom I knew from the marketing industry was suddenly their e-marketing expert, despite having no expertise. Mind you, nobody had any expertise. The presentation was slick and full of graphics, charts and outlandish predictions about the information superhighway – remember those buzzwords?

Because the industry was still in gestation, the audience of marketers was extremely sceptical towards her claims – much like today’s worried marketers and business owners are about social media and content marketing.

Trust me I work in digital marketing…

The most powerful presentation came from an email supplier who used a whiteboard to draw a diagram of how the internet worked and how computers connected to each other. He explained what it meant and the potential for what it meant. The audience lapped it up.

And the rest as they say, is history. A whole industry was spawned. The “how to be an instant digital marketing expert” industry. Anyone can be one – just use some digi-buzzwords, imply secret knowledge, claim all things that always worked no longer do and you’re away. Even better if you publish a book denouncing all things common sense and praising unproven new marketing secrets.

Or better still, just announce “I am a digital marketing expert” and you automatically are. No qualifications necessary. For a typical example of this faux expert, you need look no further than the latest digital flavour of the month – the alleged Content Marketing experts. They give charlatans integrity.

If it is so easy to get away with deceit to succeed, why should anyone bother with a marketing, advertising, public relations or communications degree? If all you need to do to fake expertise is Google “world’s best <insert subject> advertisement” and copy it for your brand or client, why study at all? If you can manufacture phony credentials by paying a slave in Asia or the subcontinent, to ghost write a book for you, so you can claim to be a “thought leader” why get a degree?

The digital era has sunk the marketing industry to a new low. I’ve never known marketers to be as cynical about agencies, suppliers and alleged expertise as they have in the first fifteen years of this century.

But I live in hope, as I suspect the digital tide is turning. There is a growing chorus of intelligent voices calling out the cyber hustlers for what they are. Marketers are realising you need to use lots of media channels and continually test lots of media channels to succeed. Those who dumped proven channels for solely digital ones, are doing U-turns and going back to their roots.

They’ve realised the various digital media are not all they’re claimed to be – results are revealing the truth. If only Australia Post had maintained its investment in direct mail, as this channel is killing it for serious marketers. And of course television is still the dominant media by massive figures.

So maybe knowing about marketing strategy, branding, the time-proven principles of creating outstanding advertising, media planning and all that tertiary-trained knowledge, gained at university, will be worth investing in for a marketing career?

It better be. I’m having a ball hanging out on campus and learning from tomorrow’s ad legends – they are enthusiastic about their future careers and I’d love them to have a worthwhile industry in which to work.

But they have to study first. Where’s that homework file…

******************************************
Let’s connect: https://au.linkedin.com/in/malcolmauld

Uber and other startups starting to smell a lot like 1999 – again…

01 Wednesday Jun 2016

Posted by Malcolm Auld in Advertising, Branding, Digital, Digital marketing, Direct Marketing, Marketing, Media, Sales Promotion

≈ 4 Comments

Tags

advertising, branding, digital, digital marketing, disruption, Hello Fresh, marketing, media, sales promotion, Uber

I was working in New York just prior to the first dot.con collapse. I still recall the chancers and opportunists standing on street corners with suitcases full of business cards. They were literally handing them out to any random passer-by, as the primary way to get traffic to their websites. An early form of geo-targeting by the first generation of digital marketers.

The activity reeked of desperation, but hey, they were heady times. Rich veins of gold were just waiting to be tapped by the dot.con zealots.

I’ve been reminded of those times again recently. It seems the street hustlers who harass you to support a charity, are now competing for sidewalk space with the latest cyber-hustlers selling online retail and App-based services.

Hello Fresh promoters are everywhere. I mentioned them in my last post – they are major users of print distributed by mail, letterbox, inserts and face-to-face (or hand-to-hand as some now call it).

Interestingly, in a few short months Hello Fresh has moved from $30 off your first order to $50 off your first order. That’s not a good trend and indicates a very competitive market with too many suppliers. Watch this space for brand consolidation in the near future. Like 1999, the predictions are that some of these home delivered food brands won’t last.

And sometimes fate steps in. Just as I was finishing editing this post there was a knock at my door and a charming lady selling Hello Fresh appeared. She even agreed to a photo for my blog. I didn’t become a customer as we are well-stocked for food. But what an innovative channel – knocking on doors to sell things. Did anyone see that digital disruption coming? Well it certainly disrupted dinner.

Helpling also uses printed inserts, brochures in letterboxes and hand-to-hand via street walkers to grow its business. Like all online retailers, they use that amazing digi-breakthrough of giving away a discount with your first purchase. This is a disruptive technique used by marketers for, hmmm, since the beginning of time!

And this week, outside a CBD train station in Sydney, an Uber street walker shoved this in my hand.

Now who in their right-digi-mind would have thought it possible?

The disruptive taxi booking service for the App generation, is resorting to handing out printed leaflets in the streets, with discount offers, to acquire new customers?

What’s really really really really old, is new again – again:)

And just to clarify other digital myths doing the rounds:

Uber is not the world’s biggest taxi service. It’s one of the world’s biggest taxi booking services.
Airbnb is not the world’s biggest hotel – it’s one of the biggest accommodation booking services.

But why let the truth get in the way of a good digi-story about the disruption industry? It seems to me, the old quote applies more and more these days – “the more things change, the more they stay the same…”

Though it is ironic that by using fashionable marketing jargon like “disruptive” and disruption” I sound sooo 2016, yet these alleged disruptive brands smell like, umm well, so 1999…

How the Connection Paradox and your A.S.S. Time ruin content marketing performance…

30 Wednesday Mar 2016

Posted by Malcolm Auld in BIG DATA, Content Marketing, Copywriting, Digital, Digital marketing, Email marketing, Marketing, Marketing Automation, Social Media, social selling, Thought Leadership

≈ 2 Comments

Tags

content marketing, digital, digital marketing, influencer marketing, marketing automation, social media, Thought Leadership

A few years ago I coined the term “The Connection Paradox“. It refers to the conundrum whereby the more people you are connected to on social media, the less of their posts you see.

It is simple maths – the more connections you have, the more posts will be sent to you. But given there are still only 24 hours in the day, you have less time in which to see each post, so you miss most of them. Unless of course you have no life.

The truth is, just as most articles and classified ads in newspapers were never read, but they “reached” the audience, the majority of social posts and marketing content never gets seen, let alone read – even though it reaches your newsfeed.

Apparently, the maximum organic posts a FB user gets from their connections is between 3% and 6%, depending upon which expert you ask. So users miss the vast majority of posts unless they invest hours searching and scrolling. And now with Facebook and Instagram only serving posts based on user behaviour with previous posts, well it’s time to cue the banjo music.

The posts you get are related to previous posts – creates strange relations…

Both LinkedIn and Facebook batch updates for users. When you click on the updates button, the updates automatically download so fast you suffer a virtual waterboarding, as you cannot cope with the inundation of posts being digitally jammed down your throat.

Batching posts causes virtual waterboarding when you download them.

Most updates disappear below the fold, never to be seen. Worse still if you are reading them on a mobile device – you have to scroll even further to find what was just downloaded. While you’re doing that, another batch builds ready to waterboard you again at the tap of a button.

This led me to coin another term – Your A.S.S. Time. In case you’re wondering, I can generate the buzzwords as good as any of the cyber-hustlers.

Your A.S.S. Time is your Average Social Screen Time. On Instagram for example, it’s often less than one second. For LinkedIn it’s maybe 15 seconds before you move on. Thanks to scrolling technology on smart devices, people’s A.S.S. Time gets less and less, as more and more content is consciously ignored.

People have no choice – we are becoming time-poor, infobesity-ridden carbon-based life forms hooked by the dopamine effect of the next thing to appear on a screen.

Consequently the majority of content from content marketing, never ever gets seen, let alone read.

So this creates another paradox…

If you believe the content marketers, to practice influencer marketing, you must generate lots of followers and do lots of content marketing.

Following the obvious thread – if you have lots of followers and they are also posting, because they want to be thought leaders and do content marketing too, then by definition – nobody’s being influenced – because none of the content gets consumed, as we’re too busy creating thought leading marketing content for our influencer marketing.

And there’s still only 24 hours in the day to create and consume content.

Maybe “content marketing” should be renamed circumlocutious marketing?

Sadly the way we’re heading digitally, I suspect the whole marketing industry might get renamed the “mediocrity industry” – but that’s another blog…

More than ever before, customers want to be sold too…

28 Monday Mar 2016

Posted by Malcolm Auld in Advertising, B2B Marketing, Branding, Content Marketing, Copywriting, Customer Service, Digital, Digital marketing, Direct Marketing, Email marketing, Marketing, Marketing Automation, Remarketing, Sales, Social Media, social selling, Thought Leadership

≈ 1 Comment

Tags

B2B Marketing, content marketing, customer service, digital, digital marketing, email marketing, marketing, remarketing, Sales, social media, social selling, Thought Leadership

There is some serious B.S. being peddled claiming human DNA has miraculously changed in the last few years. The peddlers (known as content marketers) claim people don’t want to be sold anything anymore. They claim businesses that try to sell things to their customers and prospects will fail.

I’m not kidding, such absurd claims are being made at marketing seminars – if it wasn’t so sad it would be hilarious.

The claim of course, is complete rubbish and without supporting evidence.

content marketers shoveling content

The plain fact is this – people love to be sold to by good salespeople. And when they have a great sales experience they rave about it and call it “excellent customer service”. They tell friends at social functions and on social media. Some marketers even label them advocates.

Great sales technique doesn’t make the customer uncomfortable. It doesn’t sound “salesy” – to use an emerging piece of jargon. A good sales person is highly regarded by customers. And we all have our favourites, whether they be at our local cafe, clothing store, pub, hairdresser, mechanic, IT supplier, butcher, baker or grocer.

But when it comes to lousy salespeople or poor sales messages, people share a universal dislike. Since the beginning of time, people have disliked them – it is not a new sentiment just because of the internet or claims by content marketers.

How many times have you threatened to take your business elsewhere because a salesperson wasn’t available to serve you? We all love salespeople.

So to push a self-interest content marketing barrow and state all a marketer has to do is publish more and more non-sales information and the world will flock to your door, is pure fantasy. The content marketers may be smoking the wacky tobacky, but the punters aren’t having a bar of it.

Are content marketers smoking the wacky tobacky?

The common thread among modern consumers is they are time-poor and suffer from severe infobesity – much of this caused by useless content marketing messages that don’t give people a reason to act, or consider a brand. Content for content’s sake. Yet the last thing people want in their busy lives is more content.

Human beings are the laziest species on the planet – we always seek the path of least resistance. One of the key reasons apps are so popular for example, is their ease of use. So marketers have to make it as easy as possible for people to buy – which is why giving punters incentives, offers, propositions and reasons to “buy now” are key to getting sales.

To quote my old boss, David Ogilvy, “you cannot bore people into buying“. Yet content marketers are adamant you can. Waste more of people’s valuable time and you’re guaranteed to sell them more, they preach to the gullible.

Let’s examine some facts shall we:

The single biggest innovation in online shopping was an in-your-face sales tool. It was invented by Amazon – and customers love it! They call it customer service, because that’s what great selling is all about – serving customers and prospects well. The technique is now used on all major transaction websites.

Here’s an example with which you are all familiar – you visit Amazon and click on a book you are considering buying. The site then tells you “customers who bought this item also bought…”

Look out, Amazon is daring to “sell things”…

Even “Facebook with a necktie” (known as LinkedIn) uses this technique. When you view a person’s profile, you are prompted with a message “People also viewed” and there is a list of people’s mug shots linking to their profiles. This is a sales technique as old as retail selling – suggesting alternatives to get customers to buy at least one option. It’s a sales tool, not a non-sales tool.

Companies have always published non-sales information, it is not a new invention. And they made the information available at every point possible along the “customer journey”. Sorry, I had to drop the journey buzzword at least once. Some of you ancient marketers will remember such non-sales content as brochures, websites, booklets, newsletters, educational videos, signage, on-pack instructions, seminars, user manuals – the list goes on.

This is all designed to assist customers and prospects to make buying decisions, or as after sales service. Why would the punters want more ‘information’?

Yet the content marketers are claiming the whole world has changed just because people can do some online research before buying. This is stretching credibility beyond truth. Just because a marketer can reach a prospective customer in more places than ever before, does not automatically translate into “don’t sell to consumers, just post information as much as possible“.

wanna read content rather than buy a product?

By all means, help build your brand by publishing relevant content that cost-effectively drives people to a sale, or keeps them coming back after they’ve bought. But make it easy for the punters to buy – they are already inundated with infobesity and can’t be bothered doing all the work themselves.

So please, you self-interested content marketers, stop the lying about content marketing and making fake claims all a brand has to do to succeed, is publish non-sales content. It’s dishonest. Brands have always published non-sales content, as well as sales content – and it’s the sales content that has the biggest impact on the business and always will.

I’m going on a customer journey to get a drink of water from the kitchen. Better check some influencers to see what non-sales content they have, so I can make my buying decision – do I get cold water from the fridge, just run water from the tap, or maybe drink sparkling water from a bottle? After all, I want to ensure my water-drinking customer experience journey is the best it can be…

The future of marketing is the same as it was 32 years ago – according to Marketo

11 Friday Mar 2016

Posted by Malcolm Auld in Advertising, Branding, Digital, Digital marketing, Direct Marketing, Email marketing, Marketing, Marketing Automation, Sales

≈ 4 Comments

Tags

ADMA, advertising, branding, digital, digital marketing, direct marketing, future of marketing, marketing, marketing automation, Marketo, Sales

In 1984, Apple launched its first personal computer to change the future of computers. And in 1984 ADMA held a 4 day conference in Sydney at the Regent Hotel in Circular Quay. It was a huge success and where I first met my good friend and business partner, Drayton Bird.

On one evening, there were two boats for the delegate’s harbour cruise. The majority of the delegates crammed aboard the first boat, which left a small handful for the second. Mr Bird and I boarded the second boat. Despite our best efforts all evening, eating prawns and oysters, while drinking for Queen and country, we hardly put a dent in the seafood. We did give the beer and wine stocks a decent nudge though.

The topics at the ADMA conference included such things as the future of marketing, acquisition and retention, CRM, customer relationships, customer contact strategies, touchpoint analysis, data driven marketing, personalised messaging and much more. The consensus was the future of marketing was not mass marketing, but direct marketing – how to acquire and keep customers profitably – driven by relationships, data, insights, computers, testing, tracking, analytics and relevant personalised creative delivered in context.

There was nothing really new though, as marketing has always been, and always will be all about, acquiring and keeping customers profitably.

So it was with a sense of deja vu, I attended a breakfast seminar this week in the MCA, located next door to the former Regent Hotel (now the Four Seasons). It was run by Marketo, a very successful marketing automation software company – and it was about the future of marketing. (Hint – you can always draw a crowd when you’re predicting the future).

Predicting the future of marketing…

Of course there were the obligatory marketing buzzwords – our industry would die without them: these included “customer journey”, “incremental customer journeys”, “customer journey tools”, “customer engagement”, “engagement marketing”, and the new impressive job title for senior marketers – “the CMO”.

It’s interesting how a job title changes over time. The head of marketing used to be the VP of Marketing, or the Marketing Director, or the National/Regional Marketing Manager. Now the same role is the CMO – and they occupy a similar spot on the corporate food chain as they did in 1984. Though they are only ever addressed as an acronym – CMO – never Chief Marketing Officer.

But I digress.

Marketo’s business depends on marketers believing the future of marketing lies with computers and software that automates what humans used to do. So we were told mass marketing is dead – despite it being everywhere you look on posters, public transport, buildings, television, radio, in letterboxes, cinema, the internet, sports clothing, coffee cups, etc.

Curiously there were Marketo branded cups, booklets, pens, lanyards, banners and clothing everywhere you looked at the event – it was a riot of purple – which sort of argued against the mass media argument, if you get my argument?

Marketo’s mass marketing was everywhere…

And certainly the Ehrenberg-Bass Institute for Marketing Science, publishers of the brilliant book “How Brands Grow” wouldn’t agree mass marketing is dead. They’ve proved it using science and customer data.

Apparently campaigns delivered directly to your customers to sell them stuff, via email, mail, phone etc, are also dead. Yet the seminar, which was free, was promoted directly to me via email. Go figure? But I’m easily confused.

So the future is not about mass marketing or even directly selling to your customers. What fool wants to sell things to stay in business? We were told the future is all about customer engagement – connecting with customers on every touchpoint in their buying journey – using data and computers to delivering your non-selling messages along the way.

Given Marketo’s business model though, one might cynically believe their predictions for the future of marketing are a tad biased?

I suspect Bob Hoffman, the Ad Contrarian wouldn’t agree with them either. While the event was being run, he published his latest blog titled Data Vs Probability in which he candidly argues: the more you study data, the more you realise that data is just the residue of probability – brilliant insight.

The speaker summarised by revealing the following bullet points as the key things we all need to understand about the future of marketing:

Relationships
Listening
Marketing everywhere you look
Outcomes
Context
Engagement marketing

So in summary, nothing has changed in 32 years – even the location for marketing events.

Technology changes, humans don’t. We still buy emotionally and justify rationally. Only now we have loads more channels in which to learn and buy – and marketers have loads of new channels in which to advertise (sorry, I meant place their content in context).

The problem for marketers of course is what I call “The John Howard Conundrum“. Just as he put it to Australians in his 2004 election campaign: “Who do you trust to run the economy…” – now marketers have the same conundrum as voters did: “who do you trust to do your marketing in the future?“

Who do you trust to do your marketing?

I do like the good folk at Marketo, they put on a great show – but I’m not sure the average punter really wants brands to have computers engage with them and follow them through life on their buying journeys – whatever that means.

Most research I’ve seen, concludes customers don’t care much about brands except in the moment they buy or when something goes wrong. People don’t awaken and rush into the day looking for a relationship with their toothpaste or a tin of sardines, for example.

Unfortunately much of the customer engagement software we’re being sold, is driven from the marketer’s point of view, not the customer’s, and leaves cigarette burns all over the punters in its wake.

But the brekkie and coffee were good, the view at Circular Quay was enhanced by the presence of the QE2, while the presentation was not too heavy.

The QE2 in Circular Quay

And for a couple of hours I drifted back in time to 1984, when I was younger and enthusiastically thought the future of marketing was all about:

Relationships
Listening
Marketing everywhere you look
Outcomes
Context
Customer relationship management

Aaah, what’s old is new again, again and again…well done Marketo!

Those two marketers walk into a bar and laugh at content marketing tools…

31 Friday Jul 2015

Posted by Malcolm Auld in Content Marketing, Copywriting, Digital, Digital marketing

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Tags

content marketing, copywriting, customer engagement, digital, digital marketing

Those two marketers find the secret content curation tool used by “experts” who peddle content marketing as the foundation for business success. Watch the content appear before your eyes…

Click here to view

avagoodweegend…

How to get rich online, by telling others how to get rich online…

25 Wednesday Mar 2015

Posted by Malcolm Auld in Digital, Digital marketing, Marketing

≈ 3 Comments

Tags

digital, digital marketing, get rich quick, new rules of marketing, selling

Over the last couple of years, as part of my research into a book I’m writing, I’ve forced myself to attend seminars and webinars, run by those who claim to want to share their get-rich-quick secrets.

You are probably aware dear reader, there is a whole digital marketing industry dedicated to this practice. I call it:

The “how to get rich online by telling others how to get rich online” industry.

The formula is simple – offer a FREE seminar, webinar or event, that promises amazing instant wealth or life change. They are usually one-day events, but some can run to three or four days. Some even advertise tickets at a range of prices to manufacture false value into the free tickets.

The registration landing page is usually a mile long with all sorts of testimonials, videos, extra freebies and lots of calls to action. And there is always the use of terms like “new blueprint“, “new rules“, “new web paradigms“, “insider secrets” and buzzwords such as “Linkfluencer” or “lead magnets” or even the outlandish phrases like “turbo cash generators” or “home business money makers“.

The promoters also imply that media channels which always worked prior to the internet, have suddenly stopped working. According to these spruikers, all humans have miraculously changed their behaviour just because of a new technology.

But have no fear – they have the secret formulas to help you exploit that technology (the internet) to get rich beyond your wildest dreams.

Each event has the compulsory before-and-after storytellers. It’s a formula lifted straight from the weight loss industry. “I was poor, now I’m really rich – and I want to share my secrets with you.” They’ll use images to support their claims. “Here’s me in front of a busted caravan when I was poor – and here’s me in front of my Learjet now.”

I even attended one event where the poor-now-rich testimonial speaker, had more than 30 credit cards in a long plastic card holder draped around his neck like a snake. This was how poor and debt-ridden he was, before he found the miracle online marketing cure. It was great theatre. Though the snake imagery did conjure up the image of snake oil.

They also have a network of preferred suppliers – cue Deliverance music – as they are basically one big mutual-admiration society hiding under the guise of affiliates. They all have the same patter. At each of their events they cross-promote each other with claims they are the world’s highest paid copywriter, or SEO expert, etc. I heard one spruiker claim a mate of his, was “on the speed-dial of all Australia’s marketing directors“.

I’d never heard of him, so I did what we all do now – I googled his name. His website demonstrated he had never worked with any major brands, just a handful of SMEs and other entrepreneurs. He spent much of his time speaking at seminars telling people how to get rich and flogging his copywriting services.

While you attend the “event”, you are encouraged to subscribe to their get-rich-quick Plan/System/Blueprint. They even offer tiers of “membership”. This helps capture more of those whose antenna is telling them something’s not quite right. By offering a low entry point, these delegates might take the cheaper option as there is less to lose.

The presenter throws in some bright shiny digi-objects like websites to get royalty-free images, virtual assistants in third world countries that save you $thousands, customer-generating headline tools, $million dollar keyword secrets, email templates, landing page templates, ebooks, DVDs, blah, blah…

They build unbelievably false value into each of these products, so the total value of the package is more than the cost of a modest investment property in Queensland.

“But just today folks – we are offering these amazo products for just the cost of a discount bus ticket to Queensland – but only if you buy now.”

And immediately the shills in the audience leap to their feet and rush to be the first to sign up. FOMO kicks in and before you know it a bunch of sods have signed their life away. They now live in the false hope of retiring, by sitting on their butts doing nothing but using the amazing turnkey money-making machines they’ve just bought.

Sad really – but to quote David Hannum – P.T. Barnum’s competitor – “there’s a sucker born every minute“.

So the market will always be there. And an emotional appeal to people’s innate laziness – get rich while lying on the beach – will continue to resonate.

My aim is to publish the definitive book on how to get rich online by telling others how to get rich online. Hopefully this will eliminate these scammers and help the poor punters realise they actually need to work to make a living.

I wonder how will I launch the book? I know – I’ll run a free seminar…

Two marketers walk into a bar and laugh at motivational posters…

19 Friday Sep 2014

Posted by Malcolm Auld in Digital, Marketing

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Tags

digital, marketing buzzwords, marketing jokes, motivation, motivational posters

Those two marketers couldn’t help but laugh along with Despair’s real take on motivational posters. More of these should be posted on LinkedIn to replace some of the mind-numbing drivel that gets dumped there.

Avagoodweegend…