A spike in the number of COVID-19 infections this week, in the State of Victoria in Australia, has led to a second wave of stupidity. Apparently, people are rushing their supermarkets and panic-buying bog rolls.
So I thought I’d republish this article, as it is the most popular of my posts in this crazy year. It reflects the simple adage, when common sense flies out the window and people panic, brands don’t matter…
Now before you pile on dear readers, I am first and foremost a ‘brand man’. I’ve spent my career marketing brands and have just written an article for a trade publication on how those who continue to advertise during tough times, come out of the downturn faster and more profitable than those who don’t advertise.
But the human nature demonstrated in these last few weeks, seems to support that old classic – Maslow’s Hierarchy of Needs – and we’ve just added a lower foundation level.
There has not been one person anywhere in the world, who wanted to buy toilet paper, say “oh that’s not my brand – I’ll leave this pack here for someone else and wait until my brand is in stock.”
The same with hand sanitiser, pasta, canned food, paper towels, vegetable seedlings, home gyms, et al.
When it comes to the survival of the fittest and the satisfaction of the most basic needs – brands don’t matter. People treat every brand as a commodity.
Last week, I asked my university students what brands, they or their parents, were buying during this pandemic. “Anything we can get our hands on, it doesn’t matter what brand it is – we don’t want to run out of toilet paper.”
The craziness will end though and when humans go back to the ‘new-normal’ and have time to shop at well-stocked stores with disposable income and job security – brands will matter.
So keep investing in your brand – you may have to find innovative ways to do so, such as the distillers making hand sanitiser. But don’t stand still – or you’ll be run over in the rush for essential commodities.
Gotta go, it’s lunchtime. Where’s that tin of no-frills beans…