My recent rant about Omni-channel created some interest. Like me, most marketers cannot understand why common sense needs a buzzword.
It doesn’t matter if you’re selling stuff in the analogue or digital world, you always ensure consistency of imagery, message and service. It is common sense to do so – and doesn’t need a label like Omni-channel for digi-sake.
Most of those who relish digi-buzzwords also naively claim any media channel that existed prior to the arrival of the internet, no longer works, or is irrelevant – some pompously call these channels old-fashioned.
Imagine if these digi-tossers consulted to Ikea – one of the world’s most profitable marketers (they made around 4 billion Euro last year). If Ikea listened to these digi-spruikers they would be out of business.
There’s hardly a person in the first-world that has not seen the printed Ikea Catalogue – it has almost reached icon status. And it’s the key to the company’s marketing success.
A quick background – the 2013 edition was more than 300 pages, with 12,000+ products. It was printed as 62 different versions for 43 countries in 30 languages.
Like many successful retailers, Ikea understands the power of paper over pixels. They also understand how to use pixels to make their paper work even harder. The brilliant Ikea Social Catalogue is one example.
Ikea invited their social media Followers, to upload a photograph of the page in the catalogue with their favourite product to Instagram, for a chance to win the product. Thousands of pages were uploaded and within 4 weeks every product in the catalogue had been photographed and posted.
They call it the Social Media Edition of the catalogue and all it costed was a few weekly prizes and some head hours.
And recently Ikea launched the amazing new bookbook – which they have trade marked. It’s already had around 10,000,000 views online. This incredible piece of technology has no internet or power cables and the battery lasts a lifetime.
The content is pre-installed with 328 high definition pages featuring thousands of products. And navigation is easy – just use your fingers. You can bookmark favourite pages and share the bookbook easily with others.
Yes dear reader, you’ve probably already guessed, the bookbook is the 2015 Ikea Catalogue, hot off the printing press.
Once again it will help them sell billions of dollars worth of products – and it will be supported by digital and analogue channels to create even more sales.
So if you suffer from a digi-spruiker trying to convince you the only channels you need to use are the digital ones, here’s a suggestion.
1. Take one Ikea catalogue (bookbook)
2. Hold it just above shoulder height near said digi-spruiker
3. Whack them once on the side of the head with the catalogue
You can then leave them the catalogue, so they can do some virtual shopping.
After all we’ve been virtually shopping by catalogue since the mid-1800’s – how terribly old-fashioned of us.