Category Archives: Thought Leadership

The definitive reason why definitive guides aren’t really definitive…

15 Thursday Mar 2018

Posted by in B2B Marketing, Content Marketing, Copywriting, Digital marketing, Direct Marketing, social selling, Thought Leadership

≈ Leave a comment

Tags

, , , , , , ,

Let me share a personal secret with you dear reader. I’ll whisper it to you:

“I collect definitive guides”

It’s true. I download each one that arrives in my inbox and save them into a folder. And that’s where they stay, because I rarely read them. They’re usually so subjective and full of fluff, it takes too long to find any worthwhile stuff.

I use a false name and an email address I reserve just for subscriptions. It helps to redirect the inevitable automated follow-up by a computer, and in very few cases, by a human.

Nobody ever calls though. Last year, after using the “Premium” LinkedIn service without getting any benefit, I didn’t renew my subscription. Nobody called to ask why, or to re-sell it to me. Seems LinkedIn believes people don’t need to deal with people in B2B marketing.

Strangely, while I had the subscription, each time I opened my account, I was made an offer to subscribe to the Premium service to which I was already subscribed. One has to question LinkedIn’s marketing automation.

But back to definitive guides.

The following is typical of the opening paragraphs in many of these guides.

“With new marketing channels and technologies popping up every day, marketers must adapt and evolve their analytics strategies, skills, and solutions to survive. As big data becomes increasingly critical for informed decision-making, marketers and their organizations will find themselves along a spectrum of analytical maturity.”

That’s a concern. Nobody I know wants to find themselves on a spectrum of analytical maturity. Most, like me, have no idea what it even means.

But, given that everyone in the industry agrees we live in constantly changing times, with new marketing channels and technologies popping up every day, how can any guide be definitive? By definition, it’s out of date the day it’s published.

If you claim the reason for publishing a definitive guide is constant change, then the guide is only as current as the most recent change? By the publisher’s own reasoning, the guide cannot be definitive, except at a very small moment in time, or to justify the publisher’s self-serving purpose.

Maybe the name of these guides should be changed to reflect the truth? Here’s a suggestion:

Title: An Indefinitive Guide To <insert marketing topic>

Subhead: A self-serving opinion about <insert marketing topic> designed to convince you to buy our marketing stuff. Best before <insert date>

This is an honest description and puts a timeframe to indicate the guide’s currency, given it will be out of date pretty quickly and by definition, no longer definitive.

Hmmm. There could be an opportunity here. Maybe I could publish the definitive guide to publishing indefinitive guides?

Where’s my definitive guide on how to write…

The simple reason digital marketing fails so badly – it’s not what you think…

13 Tuesday Mar 2018

Posted by in Advertising, BIG DATA, Branding, Digital, Digital marketing, Direct Marketing, Email marketing, Marketing, Media, Social Media, Thought Leadership

≈ 8 Comments

Tags

, , , , , ,

Who’d call themselves a digital marketer these days? As the evidence continues to grow about the lies, deceit, appalling ROI, as well as agency bias towards digital at the expense of better performing channels, it’s become embarrassing to claim you only have digital marketing skills.

But we shouldn’t be surprised. Lone voices in the wilderness have been warning for more than a decade that the digital chooks would come home to roost. Though their voices have largely been ignored.

The real reason so much digital marketing fails is simple – the people working in it don’t have the right marketing skills.

The evidence is plain to see in the online advertising space. Most online ads are brand ads not direct response ads, yet the internet is a pure direct response channel.

Fact – the internet is primarily a direct response channel. Online marketing is just direct marketing, albeit at a much faster pace than analogue channels.

You wouldn’t run a brand ad in a newspaper or on TV, then measure its success using direct marketing metrics. So why run brand ads online and expect direct responses? But this is exactly what the brand marketers do every day.

FYI direct marketers are making money online – have been since day one. But they are not running brand advertising to do so. They have tested the different emerging channels and ads. They avoid those channels that don’t work. In most cases these are the social channels.

They rarely use programmatic buying. They deal direct with the publishers. This is how they’ve always worked with analogue channels, so they already have the expertise to succeed in online channels – evolution, not revolution.

But the marketers who dominate online advertising are mostly brand marketers and that digital peculiarity, the fake marketer. They were lured by the magic of its measurability.

The magic of measurability

Unlike direct marketers, they had no prior experience of direct response measurement. The “response drug” in the form of open-rates, click-through rates, time on page, downloads and (occasionally) sales, hooked them like teenagers having their first drink. This measurability stuff was the secret marketing hooch they craved.

And just because measurability was new to them, they assumed it was new to the world.

So they rushed headlong into the online advertising world completely ill-equipped for success. To cover up this lack of expertise, they created new buzzwords to describe alleged new marketing tactics – despite these tactics being centuries-old.

To help position themselves, they used virtue signals, to manufacture FOMO. Direct marketing was called old-fashioned, implying it was irrelevant. Some even made the stupid claim that DM no longer exists (really, some fools stated such crap). All it did was reflect their lack of marketing expertise.

For those who might be confused, direct marketing (or direct response advertising) is any marketing activity whereby you communicate directly to individual customers and prospects, or they respond directly to you, in any media channel. The outcome of the communication is that there is always a measured exchange, of either dollars or data, or both.

For example, the customer provides their credit card and in return they get a case of wine, or they provide their contact details, in exchange for an email newsletter.

Branding for branding’s sake, is a secondary priority with a direct response message.

But here’s the rub with direct marketing…

You are trying to get prospects who may or may not know your brand, to do what you want them to do, when you want them to do it – take immediate action and respond.

That’s hard shit and requires some specialist skills, the least of which is the ability to write persuasively.

Yet the majority of people working in digital marketing have no direct marketing expertise. If they did, they wouldn’t have invented fake vanity metrics such as likes, and shares, to justify their credibility.

The brand and fake marketers have misunderstood the digital channels

Direct response is definitely not the way to sell fast moving consumer goods, in single unit sales. Why it took P&G until last year, at a cost of $Billions, to realise this fact, is a mystery.

The only reason to use direct response for packaged goods, is to sell a continuity programme or subscription. For example, that digital darling, the Dollar Shaver Club is a direct marketer and uses direct response advertising to sell subscriptions. Both analogue and digital wine clubs also sell wine by subscription.

The process is known as “negative-option” and I’ve written about it before. The marketer delivers products on a regular basis, say monthly, until the customer says “stop”. This is a way of marketing that is more than 100 years old and goes back to the days of mail-order. It’s not new just because we have an internet.

The more they failed the more they created spreadsheets of bullshit

These “digital marketers” tried to justify the poor branding results with vanity metrics. They even created jargon such as “customer engagement” to make the metrics appear genuine. When the vanity metrics failed, they just increased their tracking to create even more spreadsheets of bullshit. They attempted to confuse the world with useless data to convince us they were legitimate.

Sorry folks, but data without dollars is just doo-doo.

Steaming pile of data doo-doo

The tracking eventually became stalking as they desperately tried to get sales, from ads that didn’t sell, to people who didn’t want to buy. Have you ever seen a grocer chase a customer out the door shouting offers at them, just because the customer picked up a lemon then put it back without buying? Welcome to the world of remarketing – placing cigarette burns on your customers long after they’ve left you.

Read Bob Hoffman’s brilliant Badmen for the appalling truth of the tracking, stalking and the fake world of online metrics.

Playing in the fringes

Any direct marketer will tell you, when you are marketing to a mass audience and chasing a response, you are always playing in the fringes. You don’t know when people are going to buy. That’s why you need to give them as much information as possible, plus some incentive, to help them make a decision in your favour.

Here’s an example. If a product is only bought once-a-year, then on average, in any single week, only 2% of the annual market is buying – 50 weeks PA x 2% = 100%.

This means if you deliver say, a direct response insurance ad to 100 people (and you don’t know their renewal date) then on a good day, you could expect at best maybe 2 people to buy – assuming you capture 100% of the 2% of people in the market that week. You’ll be partying like its 1999 just because you made two sales. It’s pretty obvious to see why trying to sell single bottles of shampoo via digital channels won’t be profitable.

Given this market reality and the complete lack of involvement in online ads by website visitors, marketers should not be surprised that online ads rarely get one tenth of sweet FA worth of clicks. Any direct marketer worth their salt could have told them these ads wouldn’t pay off.

If you’re a mass marketer, in most situations, you’re generally better off not running ads online.

 

If you really want to do brand advertising, change the way you buy media and dominate web pages for long periods to create awareness. Do not simply run an online brand ad and measure it by impressions or click-through rates. Measure it as you would the ads in other channels. And never rate vanity metrics such as likes or shares or customer engagement. You’ll just waste your money.

Once you build your database you can then encourage your customers and prospects to download your app. Then you can gradually reduce how much you spend with online advertising, as more of your audience migrates to your app. You’ll still need to advertise though – read Byron Sharp’s “How Brands Grow” to learn why.

To get your customers and prospects to switch to your app, you’ll obviously need an incentive.

Where are those steak knives?

The most powerful word in marketing, it’s not a keyword, nor an AdWord…

08 Thursday Mar 2018

Posted by in Branding, Content Marketing, Copywriting, Digital, Digital marketing, Direct Marketing, Marketing, Sales Promotion, social selling, Telemarketing, Thought Leadership

≈ 3 Comments

Tags

, ,

You’ll have probably noticed dear reader, the cancerous spread of fake marketers promoting their thought leadership, has resulted in an increase in the use of adjectives, particularly in headlines.

You see them everywhere. For example, you no longer need normal marketing tools, you need “killer” marketing tools. Or you can download “mind-blowing” secrets for your online success. Don’t you love how these aren’t just secrets, they’re mind-blowing secrets? How mind-blowing is it to sell something to someone who wants to buy it?

The problem with much of this digital dross, is that it rarely focuses on you, the customer – except the spurious claim about blowing your mind. The content is nearly always about the self-centred thought-leading internationally-published super-effluencing, fake marketer and their miracle secret sauce for digital success.

It’s never about you.

And “you” is the most powerful word you can use in your marketing messages.

The “You Rule“ is simple. Always use more of you, your, yours, you’re, you’ve than I, our, ours, us, we, we’re, we’ve, my and mine. People are only interested in one thing – themselves, so write from their point of view, not from yours.

There has always been some debate about whether “you” or “FREE‘ is more powerful.

When I was National Marketing Manager at TNT back in the dim dark 1980’s I ran a split-run test. I wanted to see which was the more powerful word for helping to generate a response.

This was the time in life when fancy digital calculators and branded business card holders, were all the rage as corporate gifts. I’m sure anthropologists in future centuries will just look at marketing incentives to determine a specific time in history. Digital calculators & Business Card Holders = 1980’s. iPods = 2000. USB sticks = 2005. iPads = 2010. Fidget spinners = 2015 and so on.

The test was in a direct mailpack, flogging the first-ever payroll software for desktop computers. It was in the heady days of disruption – when mainframe computers were being replaced by desktop computers. Sorry, that can’t be true – disruption was only invented by cyber hustlers and fake marketers in the last decade.

But I digress.

Heady days they were folks. The mailing had an insert. It promoted the incentive you would be given if you responded for a demonstration of this innovative and disruptive software.

The test was in the headline. We tested two different headlines, but kept the image and copy the same on both inserts.

Headline 1: FREE CALCULATOR

Headline 2: YOUR BONUS FOR TAKING THE INITIATIVE

My experience told me the first headline should get a better result. However, you guessed it, the second headline generated the higher response.

It addresses the reader and implies they’re smart. They’re taking an initiative, not just responding.

Then we combined the headlines for greater impact:

Headline: YOUR BONUS FOR TAKING THE INITIATIVE
Subhead: Complete the enclosed envelope and return it today for your FREE EXECUTIVE BUSINESS CARD HOLDER

I dug it out of the archives:

What an offer dear readers – how could you resist?

We then tested different headlines for some of the other divisions I was marketing. Here they are:

That’s the beauty of testing – you don’t have to decide, the market does it for you.

You have to love that, don’t you…

You think that’s too many you’s?

You’re right…

Why most shared content has virtually no impact on your brand…

02 Friday Mar 2018

Posted by in Branding, Content Marketing, Digital marketing, Direct Marketing, Email marketing, Marketing, Marketing Automation, Media, Remarketing, Thought Leadership, Viral marketing

≈ 4 Comments

Tags

, , , , ,

Originally published 2016…

Any marketer, advertising agent, researcher or social scientist worth their salt, knows for any marketing content to resonate with, let alone influence, the typical punter, it must be consumed numerous times in a short space of time. Seeing something just once, rarely makes a serious impression (though it is rated as such in media terms – an impression that is).

Unless the message is designed as a direct response message, giving prospects all the information they need to ‘act now’, most marketing messages hardly penetrate our grey matter if only seen once.

Just look at the way we learn at school – through repetition. A message has to be repeatedly consumed for it to eventually make it through our distracted craniums and finally embed itself into our conscience. This is called learning. It’s a rare human indeed, who can read or view something only once and then remember the content.

raked-classroom1937

Information retention comes through repetition not from glancing at content

So what does this mean in the world of digital chewing gum for the brain? This is the world where the people mostly share content in social channels, which requires less than a metaphorical chew to consume. The receivers of said content quickly scan it, dismiss it, then start to chew on the next piece of content, ad infinitum.

digital chewing gum

The majority of content shared by consumers is mostly images, video, memes, jokes, fundraising appeals and personal stories. People rarely share words or phrases, particularly lots of words like those populating ebooks, whitepapers, brochures and the like. Of course people communicate back and forth using words, but it’s not sharing in the content marketing sense.

The act of sharing on social media often has less to do with the content being shared and more to do with narcissism. “Look at me, I’m sharing this before anyone else” or “look at me I’m sharing something – how many likes did it get?” or “look at me, I liked something”. Though sharing in business channels can have less selfish motivations.

The average adult attention span is now roughly 8 seconds (just less than a goldfish) and ASS Times keep getting shorter and shorter – less than 1 second for many image-based channels like Instagram. So the ability for any snack-size marketing content to resonate at all in the memory of consumers, is nigh impossible. Did you like that piece of digi-jargon – “snack-size”?

attention span

And what about all that thought leadership content floating in cyberspace? At best, much of it remains in the ‘download folder’ of computers, because we’re too busy to print it or consume it in any depth. It’s why good quality email messages to opt-in subscriber lists, along with blogs, are still the best performing content online.

Ironically the content marketing failure is being driven by the content itself and FOMO. I’ve talked about the infobesity problem before. The average punter is waterboarded with content from friends, strangers, government, institutions and brands every second of the day. Add to this deluge, the modern dilemma of FOMO forcing consumers to have minimal engagement with content, and you can see why brands gain almost zero benefit.

Consumers know there’s loads more content coming down the digital pipe and they don’t want to miss it. So they quickly and disengagingly ‘like’ something, or ignore it, before moving to the next set of pixels.

content hipster

Hipster training to consume marketing content…

Just as we chew gum without thinking and then spit it out, it’s the same with content. We consume it without thinking and with almost zero emotional engagement. We swipe, pause, swipe – in a constant process to churn through the non-stop current of content. And the pause is usually shorter than the time it takes to spell ‘pause’. And even if consumers do take a few seconds to read or view your content once, will it really make a lasting impression?

Hmmm that reminds me, I’d better check my emails. Oh look there’s a dog…

dog

P.S. Please feel free to share this content with as many as you like:)

How the fake marketers used virtue signals to establish credibility…

21 Wednesday Feb 2018

Posted by in BIG DATA, Branding, Content Marketing, Digital, Digital marketing, Direct Marketing, Marketing, Marketing Automation, Media, Remarketing, Social Media, social selling, Thought Leadership

≈ 13 Comments

Tags

, , ,

If you work in marketing you know that thanks to the internet and digital technology, the whole world has changed spectacularly. Human DNA has completely morphed. As consumers, we humans have suddenly stopped our centuries-old behaviour and now act entirely differently in every way, particularly when it comes to buying stuff.

Not only that, but everything that ever worked in marketing prior to last week, no longer works today. “Marketing has changed forever” is the gospel according to the fake marketers.

It’s the end of marketing as we know it…

And these fake marketers have successfully used virtue signals to con the marketing industry into believing this gospel. Every week they claim there are new rules for everything marketing. Apparently, these new rules are so “disruptive”, that only those in the secret priesthood of fake marketers, possess the unique knowledge to understand them. Like the weavers of the Emperor’s new clothes, they claim you’re unfit as a marketer if you can’t see what they can.

The virtue signallers play on FOMO and hide behind a bizzare myth that because this new marketing is done via computers, then “traditional marketers” have no idea how it works. Only the fake marketers masquerading as digital marketers can deliver the future of marketing. So roll up, roll up and get your digital snake oil, before you go out of business.

In case you’re curious, Virtue Signalling is the conspicuous expression of moral values done primarily with the intent of enhancing standing within a social group.

In the marketing world, virtue signalling is the conspicuous expression of marketing myths and B.S. done primarily with the intent of faking marketing expertise to enhance standing within the marketing industry.

Look over here, a shiny new marketing widget

The virtue signals come in numerous forms, but mainly they are fake claims, silly buzzwords, fake economies and fabricated expertise. You hear the signals in meetings and seminars, and read them in blogs, articles and social channels. One common element among the virtue signallers is their complete lack of real marketing expertise. They just shovel virtue signals in the hope of manufacturing some credibility and fertilising their reputations.

Fertilising my reputation with virtue signals

These are typical of the fake claims:

  • There are new rules for marketing and PR
  • Customers want conversations with brands
  • Customers don’t want to be sold to
  • Selling is dead
  • Traditional media no longer work
  • Personas have replaced target audience
  • Brand advertising is dead and so are advertising agencies
  • Marketing automation is the future of all customer communications
  • QR codes, VR, AI, Pokemon Go, <insert latest fad> will change everything – forever
  • Content is king (and queen)
  • Every sale in the world begins with a search
  • 157% of all sales are online

The jargon monkeys love their buzzwords and acronyms. You’ll know many of them like these:

  • Customer engagement/experience/journey
  • Brand conversations
  • Disruptive technology
  • Reach out
  • Ideation
  • Transparency
  • Personas
  • Data-driven marketing
  • Contextual marketing
  • Omni-channel marketing
  • <insert label> marketing
  • Growth hacking
  • Owned, earned and paid media
  • OMG the list goes on, and on, and on…

Even more shady are the whole new economies that are allegedly revolutionising marketing:

  • the social economy
  • the engagement economy
  • the attention economy
  • the belief economy
  • the sharing economy
  • the purpose economy
  • the content economy
  • the influencer economy
  • the subscription economy

The only economies these support, are the financial economies of each author who manufactured the economic term and published a book to fake legitimacy. By playing on FOMO they charge a fortune for alleged insights into their secret economic sauce, while doing the rounds of the marketing industry and seminar circuit sprouting their virtue signals.

Then I told him the future of marketing is the virtue signalling economy…

Finally, there is the thought leader industry – because that’s what it is, an industry. There’s almost no legitimate thought leadership. Hire a virtual assistant/slave in a third-world country to ghost write a book, pay an SEO expert to own a few related keywords, and publish an article to stake your claim to expertise.

Some even label themselves some kind of influencer such as Linkfluencer, Socialfluencer and the like. I attended a fluencer’s webinar and couldn’t believe the dross being peddled. Apparently these are the 3 keys to success on LinkedIn:

  • Connect with lots of people
  • Connect with journalists
  • Publish stuff and send it to your contacts

The “fluencer” running the event thought it was an amazing achievement to be published in online business press – the machine that demands content to keep itself fresh. Any marketer worth their salt is regularly published in business press, thanks to their PR company, or the sheer fact they are a legitimate expert. Being in the media is standard operating procedure for marketers. So to get excited because your article gets a run, is at best sad and really quite naive.

Another fluencer shared their secret to becoming an influencer on LinkedIn. Before you post an article, invite all your contacts to like and share your article immediately it is posted. This will fool the algorithm into thinking your article is popular and help improve your influencer standing within LinkedIn. Sad but true. To be seen as an influencer you have to get colleagues to help you scam the system.

Why not just be bloody good at your job and share legitimate expertise, base on years of real experience? Or possibly just tell the truth?

Maybe they should be called “effluencers“?

Luckily there are still some of us living in the real world and we know the opposite of these virtue signals is true. Just look at the disgrace the digital media industry has become. The fake numbers supplied by Facecrook, Google, You Tube, Instagram and Twitter have stunned marketers who have spent valuable shareholder’s, or their own funds, in these channels.

So to save you from virtue signal confusion, here are some facts:

  • Technology has changed, people haven’t.
  • Technology means we have new order forms for buying stuff – on apps and websites.
  • We have been ordering goods remotely and having them delivered to our home or workplace, since the invention of mail-order in the 18th century. So remote ordering on a computer is simply evolution.
  • People buy emotionally and justify rationally. That’s why brand positioning is so important. Technology has almost zero influence on why/what people buy.
  • Advertising is alive and well and still one of the best ways to build brand value.
  • People love being sold to, it’s known as good customer service. But people hate lousy salespeople, so fire your bad salespeople and hire good ones.
  • Replacing humans with computers and bots can often hinder, not help the sales process or customer service experience. People prefer to deal with people.
  • Marketing automation only works if humans monitor it constantly.
  • Customers don’t care about brands like marketers do, they have more important things to do with their time.
  • People don’t plan a customer journey when they go shopping.
  • You cannot predict when people will buy, which is why you need to constantly be marketing to everyone in your market.
  • The traditional channels work excpetionally well. While some are declining in reach, their audiences are very dedicated.
  • There is a reason it’s called social media, not business media. And what media channel isn’t social? Ever heard of the social pages?
  • Likes, follows, shares et al are not measures of marketing success.
  • Digital-first can mean sales-last. You need to test digital channels and be brave enough to not use them if they don’t work. Don’t let FOMO and marketing fashion drive you.
  • If you call yourself a digital marketer, your only half a marketer (if that). You need to understand all the channels in the media spectrum to be called a marketer.

Curiously, not one consumer packaged goods brand has been launched successfully using digital media. All new brands, particularly online brands, rely heavily on old-fashioned advertising and public relations for sales, and to get third parties talking about them. Just watch any television show to view the plethora of ads for online travel, insurance and hotel aggregators, home delivery services, online financial services, Google, Apple, et al.

Unfortunately, just when the momentum to fix the problems created by the fake marketers is growing, it seems Google, P&G and Unilever’s management are becoming virtue signallers, rather than solving the problem. Check out Bob Hoffman’s expose here.

Though in a positive step, more companies are removing the word “digital” from marketing job titles. They’ve finally realised it’s all just marketing, regardless of channel or technology.

Here’s a signal to consider – spend your marketing budget as if it was your own money, promoting your business, so the profits feed your family. You’ll be amazed at how you start to ignore the virtue signals and focus your thinking on what really works in marketing.

Gotta go now. Am working on an AI blockchain cryptocurrency VR app. It’s going to revolutionise marketing forever…

A throwback to Bryce Courtney and a different time in advertising…

14 Wednesday Feb 2018

Posted by in Advertising, Copywriting, Marketing, Media, Social Media, Thought Leadership

≈ Leave a comment

Tags

, , , , , , , ,

Local ad industry legend and author, Bryce Courtney (deceased) used to write a weekly newspaper column called The Marketing Pitch.

In today’s buzzword-filled fake marketing industry, his articles would probably be labelled as “thought leadership delivered as part of a content marketing strategy, designed to increase customer engagement using earned media” – though I believe he was paid to write the opinion pieces, which would technically make it journalism.

In the real marketing world, his column is simply known as publicity.

I recently found this article titled “Today’s women are in a decidedly ugly mood“. It could never run today, but it shows how much the industry has changed in the last 25 years.

Imagine trying to publish this sentence today; “Hasn’t someone told a young woman that life is not a dress rehearsal and that you only get a few short years to be pretty and plenty of time after that to be plain looking?”

It was a different time back then. Click on the image to read the full article:

Deconstructing “Why David Ogilvy must die” – a lesson for the fake marketers…

24 Wednesday Jan 2018

Posted by in Advertising, Branding, Digital, Digital marketing, Direct Marketing, Marketing, Social Media, Thought Leadership

≈ 8 Comments

Tags

, , , ,

An appalling piece of digital drivel appeared in The Drum last week. It is typical of the fake news constantly conjured by the fake marketers, those who call themselves digital marketers.

The horrible truth is that the digital marketing clerks have been manufacturing fake news since the internet was invented. They have claimed outrageously that everything has changed; there are new rules of marketing and PR; new business blueprints; and everything that has always worked in marketing, no longer does – even though it still does.

These pixel pushers provide no evidence to support their arguments, apart from platitudes about the number of people using some new social platforms. Sales and revenue are words banned from their lexicon.

In a desperate bid to try to differentiate themselves, because the majority are not experienced marketers (and deep down they know that nothing has changed, apart from technology), they have bullshitted their way into the psych of the marketing industry.

But as I wrote recently, the digital chooks are coming home to roost. Or read anything from Bob Hoffman, Mark Ritson or Drayton Bird to get a common sense perspective of the digital marketing truth.

The Drum article, which has been derided by marketers around the planet, is typical of the posturing by marketers trying to differentiate themselves in a sea of sameness. So I thought I’d deconstruct it, as it’s a great demonstration of the bollocks passing for digital marketing intelligence. My notes in blue.

Here it is:

David Ogilvy reigned as one of advertising’s kings for a chunk of the 20th century. In his time, he was probably probably the most famous copywriter in the world with copy that was at once clever and straightforward, and above all, crafted to sell products. If there were a Mount Rushmore of the advertising industry, Ogilvy’s face would be immortalized upon it. I remain in awe of his talent and a big fan. I love David Ogilvy.

That said, “David Ogilvy” must die.

I know, the king’s physical being departed this world in 1999, but the advertising principles of his era — some might call them iron clad rules — continue to drive how we practice our craft. “Your role is to sell, don’t let anything distract you from the sole purpose of advertising.”

The role of marketing is to acquire and keep customers profitably. The only way to do this is to sell stuff. The sole outcome of your marketing activity is one of these three things:

  • To acquire a new customer
  • To get them to spend more with you more often
  • To keep them spending with you as long as possible

If your marketing messages aren’t doing any of these, you’re wasting your money.

Many of these applications and concepts of this legendary time in our business have little place in 21st-century advertising and marketing. Often during my career, which began in 1985, I heard the words from clients, “I don’t care if it’s good work, I just want it to sell my product.”

Firstly – it’s not good work if it doesn’t sell. Period. Am sure there isn’t an agency in town who’d prefer a new business prospect say “good work” and never get in touch, than respond directly to the agency’s advertisement to drum up new business.

All the applications of David Ogilvy, Claude Hopkins, John Caples, Rosser Reeves, Howard Gossage, Bernbach, Burnett and more, have every place in 21st century marketing. Scientific Advertising has just about everything you need to know about online marketing and it was first published in 1923.

The new paradigm is to sell more relevantly. Here are some reasons the old ways must change:

There is no new paradigm – it’s a bullshit statement. Successful marketers have always sold with relevance, otherwise they wouldn’t get a sale. There isn’t a business on the planet that can exist without sales. Technology changes, people don’t. We still buy emotionally and justify rationally. How else can you explain Jimmy Choos!

“Selling” at all costs isn’t enough anymore. Ogilvy had one goal above all others: Sell, sell, and sell some more, his principles widely adopted across the advertising world. It’s time for brands to disconnect from the old ways and learn how to connect with people through a set of clearly communicated core beliefs and values.

People do not want to be connected with their toilet paper brand through a set of clearly communicated core beliefs and values. Well maybe this is an exception:

Ogilvy himself never had to create for the Internet, mobile devices, apps, video games or social media feeds. Because media has become so much more personal, advertising must be more nuanced. People — not consumers — want products to match their core values and beliefs. The game has changed.

David admitted both publicly and privately, that the secret weapon in his success to grow Ogilvy & Mather was direct mail. It is one of the most personal and powerful channels. I chatted with him on this topic in two different meetings. He would have loved modern digital channels because he could use his 20th century skills to great effect.

Purpose, not just products. We live in what I call, The Belief Economy, driven mainly by millennials and iGen, which demands that brands have a defined, authentic belief system and act accordingly.

The economy is not driven by millennials and iGen – they have bugger all disposable income. The single largest group influencing the economy in the western world is still those known as baby boomers. No labelled segment gives a toss about a brand’s defined, authentic belief system. They wouldn’t even pass a test if asked to explain it.

WTF planet do you live on? More than 90% of all sales never involve the internet, they happen in store with almost no consideration whatsoever. They are mainly packaged goods and fresh food. Here’s a typical customer thought process when shopping in store or online “I need toilet paper. Do they have my favourite brand (created via TV ads selling the brand) or is another brand on sale? Oh I’ll grab that packet.”

Sustainable clothing company Patagonia has a devoted customer base, in large part because it does not adhere to the old system of advertising. In 2011, the company ran a campaign around Christmas, urging customers not to buy a specific jacket. The idea behind the “Don’t Buy This Jacket” campaign was to urge people to buy a new jacket only if they needed it. Additionally, they offered to repair people’s current jackets rather than have them thrown out. They’re still doing things like this today as evidenced by their latest campaign, “The President Stole Your Land.”

Good on Patagonia – they used a tactic and it worked. Whooppeee. Next year it will be a new tactic. Because the average tenure of a marketing manager is less than 18 months and the new manager always does something different to the previous manager. After all, that’s why they were hired.

Collaboration over consumption. The term “consumer” dehumanizes people, reducing them to faceless entities that represent nothing more than dollar signs. But today’s tools allow brands to motivate and inspire and provide an opportunity for co-creation which creates something more valuable than selling, buy-in.

Collaboration over consumption? Does anyone know what this means? Do customers call Unilever to discuss the scent additives of the soap powder they plan to buy? Ever gone shopping with kids? There’s no collaboration there. I don’t know of any tools that motivate and inspire or provide opportunity for blah, blah… buy-in.

Though come to think of it, since they were invented, ice cream parlours have let customers collaborate by choosing their own flavours. My local barista lets me tell him how I want my coffee. Even the sandwich shop lets me nominate my fillings. But this is a decades-old process. Nothing new to see here folks when it comes to collaboration or consumption.

I’d like to collaborate for vanilla thanks

What impact do brands have beyond the advertising and sale of a product? What does the brand stand for? All of these questions require careful consideration, and brands should not run from them because they can’t afford to. It’s time to lean in and give a damn.

Yes, brands do need to stand for something that resonates with their customers. Brands won’t sell otherwise. And remember in every category in the world, the number one brand is always the brand with the most customers. That is, the brand that makes the most sales.

Ogilvy famously said, “The customer is not a moron, she’s your wife.” He was trying to instill a sense of the person in the ad industry at a time when wives and moms were the gatekeepers of products that entered the household. Wives are no longer the gatekeepers. Now, everyone shops for everything all the time.

Families come in all shapes and sizes, and the same-sex revolution is changing everything up and down society. The very idea of shopping has changed. It can be done online in between completing reports at work. Or people shop in-store with online mobile comparison help — a medium that did not exist robustly even ten years ago.

Yes, Ogilvy wrote for the times. He was spot-on when he wrote it. Though he did say he would have written that phrase differently had he written the book later in his career.

Brands without a communicated set of values will be left behind as the economic buying power of Millennials and iGen continues to grow over the next 40 years. A brand’s values and impact are even more critical to iGen, and research strongly indicates both generations’ purchasing decisions are influenced by knowing what a brand stands for.

Only fake marketers think customers care about brands as much as fake marketers do. Every generation has bought brands based on what the brand stood for in terms of its positioning. It’s not something new.

Centuries before the digital revolution, Confucius said “Men’s natures are alike, it is their habits that carry them far apart.” The observation is still relevant. Technology changes, people don’t. Read The Marketer Stripped Bare, by John Hancock.

The old rules aren’t right or wrong, but some of them are growing outdated, and advertising needs to evolve alongside Millennials and iGen.

The “old rules” (read truth) apply today more than ever, as the skills of communication have been desperately lost in the age of digital marketing. The OECD Adult Literacy Study revealed roughly 82% of people struggle to comprehend basic English, so we need persuasive writing skills like never before.

After all, your marketing activity, particularly direct marketing, now known as digital marketing, is trying to get your customers to do what you want them to do, when you want them to do it. And that’s not easy. It also has no relation to technology.

“David Ogilvy” must die because the world David Ogilvy inhabited no longer exists sociologically or physically.

Never before have we needed to study the past if we want to succeed going forward. As Spanish philosopher George Santayana said, “Those who cannot remember the past are condemned to repeat it”

And if the fake marketers continue on their dishonest path, they will continue to fail the industry and themselves.

BTW, here’s an article I wrote in 2015 explaining why we still need David Ogilvy’s thinking in the digital world.

When will marketers and agencies call ‘transparency’ for what it really is…

08 Friday Dec 2017

Posted by in Advertising, Digital, Digital marketing, Marketing, Marketing Automation, Media, Social Media, social selling, Thought Leadership

≈ 4 Comments

Tags

, , , , , , , ,

There is no other industry in the world more hooked on the drug of jargon, than the marketing industry.

We are constantly inventing meaningless new terms for the same old thing. For example, earned media = publicity. Omni-channel = multi-channel. And so on…

One reason for this, is that people new to marketing (digital marketers) believe marketing was only invented five days ago and everything new to them is new to the world. My friend Drayton Bird demonstrated this in NZ recently.

Another example of our jargon-based mentality is the word the industry has recently manufactured for “dishonesty“. Its use reflects appallingly on the whole marketing industry. Rather than admitting that the industry, particularly the digital marketing segment, is chock-full of cyber-hustlers, liars and money-grabbing spivs, we’ve avoided stating the truth and instead, created a buzzword.

In the marketing industry “dishonesty” is now known as “transparency“. And this buzzword is being flogged to death in talkfests as the amazing solution to dishonesty, even though dishonesty is never mentioned.

In his weekly newsletter, Bob Hoffman recently wrote that Transparency is the phoney flavour of the month. He highlighted how talking about transparency, rather than transparency itself, is all that the industry is doing, giving these examples:

As Bob asked – Was there a parade? Did you have a Transparency Eve party?

As we all now know folks, the major publisher platforms and sellers of digital advertising have been lying for years. And now they’ve been caught with their hands in the till. But instead of admitting they are dishonest, conducting mass sackings of the people involved and cleaning up the system, they’ve created a buzzword – transparency.

Now everyone in the industry must worship at the altar of transparency, using the George Costanza belief system- it’s not a lie if you believe it.

And the industry prophets deem we must have even more transparency. A whole transparency industry is spawning. An Institute of Transparency will be created. Seminars, white papers, thought leadership and books will be published about transparency.

Explainer videos and transparency personas will abound. And like the cyber-hustlers who call themselves Linkfluencers or Socialfluencers, there will now be Transparinfluencers to guide you on your transparency journey.

Once enough noise is made to completely blur the truth, transparency will transform into the goddess of honesty. All the negative publicity will disappear. (or should that be, all negative earned media will disappear?).

Reminds me of the mindless followers of The Holy Gourd of Jerusalem in The Life of Brian.

Hallelujah – it’s a transparency miracle!

Transparency – it’s a miracle…

And like many things digital, nothing will change. The industry will continue to remain dishonest, sorry, I mean transparent. And the digital publishers and sellers will go back to what they do best, making money at the expense of their advertisers.

I think I’ll go watch Brian again, just to cheer me up – where’s my VCR?

Transparently connect to me: www.linkedin.com/in/malcolmauld

More than ever, the marketing industry needs genuine expertise…

10 Friday Nov 2017

Posted by in Digital marketing, Marketing, Thought Leadership

≈ 3 Comments

Tags

, ,

As I’ve written before dear reader, you don’t become a brain surgeon hanging around the casualty ward. And you definitely don’t become a CMO hanging around a marketing department – unless you’re prepared to hang around for a lifetime.

You need to invest in self-improvement to really get ahead. And that doesn’t mean reading an (alleged) definitive guide on all-things digital. Or drinking in the cyber-hustler kool-aid that pretends to be the magic elixir of marketing.

As you well know, trade skills are passed on through the master-apprentice relationship. The master of the craft trains and educates the apprentice, to get them skilled enough to work in the trade.

It used to be the same in business. I went through a business apprenticeship. It even included when to use ‘regards’ versus ‘best regards’ to sign-off a letter. Unfortunately business apprenticeships have disappeared, while in the digital marketing industry, expertise has been devalued, and often dismissed.

I’ve never seen so many instant self-appointed experts. If you can type on a keyboard you’re a content marketer. Pay a ghost-writer in a third-world country to write a white paper for you and call yourself a thought leader. Even worse, publish a ‘definitive guide’ (that is not definitive) and you’re an influencer, or some self-styled crazy label like linkfluencer, socialfluencer or ninja!

In the digital marketing world, you just sprout new buzzwords for existing and proven marketing techniques, now being used online, or work in a digital business that’s name has very few vowels, and you’re a self-appointed bloody genius.

Well that was the case until these last few months, as things are beginning to change…

The pendulum has started shifting in marketing. The digital chooks are coming home to roost – evidenced by recent revelations across the digital marketing world.

Digital chooks are coming home to roost…

Here are just a few examples:

  • Agencies overcharged so much for programmatic advertising, they’re now refunding hundreds of millions of dollars to advertisers
  • Media agencies and digital publishers admit they cannot provide accurate data regarding who is viewing ads, or even where ads are being published
  • YouTube admits its content/ads appear on terrorism and hate sites
  • Facebook admits 80% of viewed videos weren’t – viewed that is
  • Facebook admits it has more than 270 million fake accounts
  • The fake internet, where sites earn ad revenue by using fake content and fake followers, is the fastest growing business category in the world
  • Instagrammers admit using stock images and buying fake followers, so they can get “influencer” contracts from naive advertisers
  • Facebook, Twitter and Google grossly underestimated Russian propaganda delivered through their sites
  • Twitter wants to sell, but nobody wants to buy, as it still hasn’t turned a profit and usage is stagnant – active usage is once per month

Every day there is more news about the problems in the digital marketing world. Interestingly, Professor Scott Galloway who teaches marketing at NYU, blames much of Facebook’s problems on the naivety and inexperience of its staff. Yet it was Zuckerberg who made the ridiculous statement years ago that “young people are just smarter“.

I’ll leave that one out there for you to contemplate dear reader.

One can only assume it’s the lack of experience causing all this industry grief – surely it wouldn’t be an ethical issue?

Inexperience hurting the digital industry…

I’ve always advised my staff and students to perpetually furnish their minds to help improve their lot. Read classic marketing books (because the principles haven’t changed) as well as contemporary ones. Read books that have nothing to do with marketing, visit art galleries, photographic exhibitions, go to the theatre, experience other creative industries for inspiration. Or to be digitally correct, #inspo.

The fastest way to learn how to get better at marketing, rather than working for years to get hands-on experience, is to pick the brains of the masters – those who’ve tasted blood. They can give you the real short-cuts you need to know, certainly more than the cyber-hustlers with their loony listicles, like “10 killer new social media lead magnet miracles that have rewritten the rules of marketing and will blow your mind“.

The only problem is, there are very few experienced executives, let alone  opportunities to learn from them. Industry conferences are full of well-meaning “speakers” showcasing their successes – though it’s rare to see failures. If you listen to any marketing seminar these days, you’d think there had never been any failures in the digital marketing industry – despite the problems outlined above.

Yet to navigate successfully, you should always sail with the mariner who knows where the reefs are located. They’ve been shipwrecked, so know the dangers. You want to work with, and learn from, experienced people who have made the odd mistake while gaining their expertise.

Sail with those who have been shipwrecked

Though I do suspect we’re going to hear more and more about failures, as the latest buzzword “transparency” permeates the industry.

I’m off to buy another book – Bob Hoffman’s Badmen. No listicles, just bare truth.

P.S. For those in Oz who want better marketing results, or fast-track their young marketing talent, get along to Drayton Bird’s final event. His brilliantly successful career spans more than four decades, including 20+ in digital marketing, so you’re bound to pick up some valuable ideas – and enjoy a drink or two with this master marketer.

One of the world’s most successful B2B campaigns – but would it work today?

26 Thursday Oct 2017

Posted by in B2B Marketing, Direct Marketing, Thought Leadership

≈ 3 Comments

Tags

, , ,

Today on Throwback Thursday, I thought I’d share one of the world’s most successful B2B direct mail campaigns from 21 years ago – and see if it would still stand the test of time.

It was created for The Observatory Hotel in Sydney, to promote the hotel’s conference facilities. It generated close to 85% response rate and 15 unsolicited letters of congratulations from executives who received the mailing. Wouldn’t you like your prospects to thank you for advertising to them?

The campaign paid for itself with qualified leads within four hours of being delivered. It also won marketing awards around the world.

Here are some of the elements:

The mailing was almost the size of a shirt box.

The perfect conference is just a coffee break away…

Inside the mailing there was a coffee plunger, fresh ground Italian coffee, a gold-leaf bone-china coffee mug, the world’s first ever virtual tour of a hotel – stored on a floppy disk. (ask you parents if you’re not familiar with a floppy disk).

Involvement devices…

There was also a letter and brochure with a very powerful offer – FREE lunch at the hotel. Never underestimate the power of a FREE lunch or drink to motivate response.

Here’s the floppy disk:

World’s first virtual tour of a hotel…

I suspect that if you ran it again today, you would get a very similar response. Certainly it would do way better than an email or online advertising campaign. And you wouldn’t need any social selling or alleged thought leadership to support it.

There are a number of reasons for its stunning success:

  • You cannot avoid the mailing, it’s the size of a shirt box
  • It has lots of involvement devices to grab the recipient’s attention
  • A world first – the first ever virtual tour of a hotel, delivered on a floppy disk
  • A strong and appealing offer – free lunch at the hotel
  • The message content respected the reader

Those who didn’t respond immediately, were followed-up by telephone and this added to the overall result. The mailing is fun because of the way it involves the recipient. Usually the recipient’s gatekeeper will participate when it is opened, so there is discussion around the mailing.

People like to receive 3D mailings, as there is implied value in them. Even more they like to receive them when they offer worthwhile incentives and involvement devices.

In today’s digital jargon, this is known as engaging with your customers.

The only change you would make to the mailing if you sent it today, would be to put the virtual tour on a customised website – using a PURL – so you could track the response by individual. The site could include video testimonials from happy clients. And it could demonstrate the conference facilities or destination in use – different themes, size of events and more.

So if you work in B2B, don’t ignore the most powerful channel for generating responses – direct mail. Who knows, like The Observatory Hotel, your prospects may even thank you for it?

Connect to me: https://www.linkedin.com/in/malcolmauld/