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Less than one third of 2017 Super Bowl advertisers return in 2018…

05 Monday Feb 2018

Posted by Malcolm Auld in Advertising, Branding, Marketing, Media

≈ 3 Comments

Tags

advertising, branding, marketing, media, Super Bowl

Edited since posting on 5th February:

Longtime readers of this missive, will be aware I post annually about the longest hour of the year – the Super Bowl.

It’s one of the marketing industry’s favourite events, apart from award shows. The accompanying statistics are always interesting too. The tonnes of chicken wings and hot dogs consumed, along with lakes of beer guzzled, always makes fascinating reading.

But there is one statistic I find most interesting. It’s the percentage of repeat purchase by marketers that advertised the previous year. In simple terms, here are the numbers:

2017 – 54 advertisers

2018 – 42 advertisers

Two things to note. The first is the drop in number of brands advertising. The number fell from 54 in 2017 to 42 in 2018. This is a decline of roughly 22%.

Secondly, is the number of repeat advertisers from 2017 to 2018. Only 17 brands backed up again in 2018. This equates to roughly 31% of 2017’s advertisers.

Or in other words, almost 70% of last year’s advertisers, did not return this year.

I’m not sure about you dear reader, but if I was selling a media opportunity that only occurred once a year, and only 30% of my customers returned for a repeat purchase, I’d be a tad concerned. But that’s just me.

I suppose if they sell all the space at an increasing rate, who cares if customers don’t come back? There’s always another sucker ready to believe the sales pitch.

Though I also get a kick (excuse the football pun) out of the fact that marketers use good old-fashioned public relations to promote their Superbowl ads. For those who’ve only worked in marketing for five minutes, that’s what you may know as earned media. Go figure, a marketer uses publicity to promote its ads. What’s old is new again, again.

I’ve also just learned of another alarming statistic:

64% of Super Bowl viewers are unable to connect a memorable ad to the brand it was advertising.

Research consultancy Communicus has been tracking and trying to measure the success of Super Bowl advertising for a number of years. Their latest research revealed 64% of Super Bowl viewers are unable to connect a memorable ad to the brand it was advertising.

It also revealed less than 20% of Super Bowl ads produce significant impact on the brand.

If this is correct, the obvious conclusion for advertising in the Superbowl, is that entertainment alone is not enough. When measuring the sucess of their Super Bowl advertising, marketers should focus on mental availability. Byron Sharp popularised the concept of mental availability. It is “the probability that a buyer will notice, recognise and/or think of a brand in buying situations.”

I won’t go into it any further here, but check out Byron Sharp’s book How Brands Grow for more insights.

I’m also confident that again this year there will be the usual over-hyping of how many people watched the game on mobile devices. It will be more people than 2017. And am sure the numbers will be almost statistically insignificant in the scheme of things. Television has no reason to be concerned.

Besides, there are dangers to watching a small screen when going to the loo at half-time, after sucking back all those Budweisers…

cell-phone-toilet

I know I dropped it in here somewhere…

And just because he is always spot-on accurate with his cartoon interpretations, here are a few of The Marketoonist’s classics about Super Bowl advertising:

Gotta go, I can hear the delivery van backing up to drop off the 100-kilo family pack of buffalo wings and hot dogs…

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Super Bowl ads go down the drain…again

08 Wednesday Feb 2012

Posted by Malcolm Auld in Branding, Media

≈ 1 Comment

Another final of the NFL has come and gone – high five. And another year of analysis paralysis of the advertisements that run during the half time break is underway – high five.

Sorry I’ll stop that – high five – it’s just that the game hardly goes 13 seconds without half the players giving each other skin or touching up each other’s butts. There’s this weird compulsion by the players to over-celebrate everything they do, from breathing to standing still.

I first started observing the Superbowl ads over 20 years ago. I was fascinated by the claims being made about the number of people allegedly watching the ads at half time.

I was also curious about the repeat purchase rate of ads by advertisers, which at the time was extremely low. By the time we got to the great dot-con, half the advertisers had gone broke within a few months of running their multi-million dollar ads on the show. Cause it is a show, it’s not a football match.

I’ve found you can learn a lot just by studying basic human behaviour. And I ask you, what do people in your household do when the advertisements interrupt the programme they are watching, particularly if they are male? I make the comment about males, because it’s physically impossible as a male of the species to watch television without the remote control in their hand. Males would rather leave the room and do something else than lose control over the remote.

If your friends and family are like most people, they do something other than watch the ads – at the least they tune out. I’ve asked audiences of marketers around the world ‘what do you do during the ad breaks?’ and they inevitably provide answers that have nothing to do with watching television.

They make a cuppa, go to the toilet (we’ll come back to that one) get a beer or snack, read something, channel surf  – to use a marketing term, iron, paint toenails, smooch, scratch, make phone calls, text, play with their tablet or mobile, etc, etc.

The fact is that the half time break in any big sporting event is when the smallest part of the audience is watching the television coverage. And it’s more extreme with the Superbowl because it’s 90 minutes from start to half time and after you’ve been sucking down a six-pack of Buds for 90 minutes, the first thing you want to do when the game stops is to take a leak.

According to different sources, some of which have been quoted on television, whole water reservoirs in the US visibly lower during half-time of the superbowl because it’s the single biggest flush of US toilets at any one time during the year.

The reality is, a much smaller audience is watching the ads than watched the first half of the game. Most are relieving and refueling themselves, so they can load up on beers again in the second half.

I tested this theory in Sydney during a rugby league grand final. I asked the Water Board to track the water flow during half time of the Penrith v Canberra Grand Final. And guess what? It was the single biggest flush of the Sydney water system that year.

Yet advertisers continue to blindly pay a fortune to allegedly reach a large audience that doesn’t exist. Well it exists- but mostly during the game, not the ad breaks. Even the superbowl advertisers have turned the ad break into a PR event to try to ensure they get an audience worth paying for.

So you have to wonder if all the cost of production, publicity and monitoring means the ads pay for themselves? Certainly in 2012 lots of people tweeted – but Twitter is a closed environment with only those on Twitter able to participate – and that’s a very small part of the population.

Maybe the objective is not to get a return on the cost of the advertising – that seems acceptable amongst many marketers, though am not sure their shareholders would share/hold the same view.

I don’t follow the NFL and didn’t watch the show. But I forced myself to watch a reel of the ads – to say they were underwhelming is an understatement. But we’ll leave commentary on that to another day.

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The annual Superbowl advertiser churn rate continues again this year…

08 Monday Feb 2016

Posted by Malcolm Auld in Advertising, Branding, Digital, Digital marketing, Marketing, Media, Sales, Social Media

≈ 1 Comment

Tags

branding, customer engagement, digital marketing, marketing, Sales, social media, Superbowl

Here we go again folks – the longest hour of the year is upon us. Some say this hour lasts 6 months given all the media hype, but for those who just watch NFL once a year, it fills most of a day.

This is the time when the single largest flush of the US toilet system occurs. It’s the same time every year – the first 2 minutes of half time in the Superbowl. It occurs because millions of television viewers rush to the loo to drain the gallons of Budweiser, Miller, Sam Adams, Coors, etc they have been chugging down during the previous 3 hours of the first half.

toilet bowl

It also happens to be the most expensive television advertising time slot on the planet, which means an awful lot of marketing money gets flushed down the sewer, as viewers relieve themselves rather than watch the ads.

To ensure people do cross their legs and watch in discomfort, the advertising break has become an event in itself, with leaks (excuse the pun) weeks before the ads are shown on the TV. Advertisers spend a fortune in PR to get people to watch their ads. You can read here the list of brands advertising this year.

Most interesting though, is the annual churn rate of advertisers from the previous year. Only about one third of advertisers return each year to advertise, as the majority of advertisers don’t believe they get value for money. Yet there are those who return every year, because it seems to work for them.

Interestingly too, is how this is always ignored by the advertising trade press, as they fall in love with the publicity and help fuel the promotion of the ads, rather than the performance of the ads. Though I’m sure we’ll hear about brands who establish Social Media Mission Control Rooms – or SMMCR for short.

These highly expensive executive teams spend their Sunday based in a SMMCR responding to Tweets, trying to create publicity around the fact they spend their Sunday in a SMMCR responding to Tweets. That’s a career highlight you’d want to share with your grandkids, hey? Though I suspect, as I’ve shared before, this will be the best use of much of their efforts:

shitter_twitter_1

I have written about the super flush in previous years. And I even put the theory to test with the Sydney Water Board during the Grand Final of the Rugby League, between Canberra and Penrith, in 1991. Sure enough, the single biggest sewerage flow of the year occurred in the first couple of minutes of half time.

Though I suppose one benefit of mobile devices is the ability to stream coverage onto them. So maybe the fans will be able to multi-task and watch the ads while they perform their ablutions? Though given the inebriated  state of some of the fans, I dread what will happen to their phones…

cell-phone-toilet

I wonder if you can insure for it?

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The annual Super flush of toilet Bowls is on again…

03 Monday Feb 2014

Posted by Malcolm Auld in Advertising, Branding, Marketing, Social Media

≈ 2 Comments

Tags

advertising, branding, marketing, social media, Super Bowl

Yes folks it’s on again. The longest hour of the year – The Super Bowl.

I had thought it was named that way because it causes the single biggest flush of US toilet bowls every year – Super (toilet) Bowl, if you get my flow.

You can read all about the US super flush here. It happens every year at the same time – the first 2 minutes of half-time, when nobody is watching the ads.

toilet bowl

The stunts started early this year, with online leaking of the ads to be shown during half time. These are the ads designed to increase marketing egos, not sales.

And the clamour for social media glory is on in earnest, as arguably one of the biggest annual waste of marketing dollars repeats itself. Interestingly only 33% of last year’s advertisers have backed up again in 2014. So two thirds of last year’s advertisers thought it not worthwhile repeating their folly – smart folk that lot.

Even worse this year will be the claims of alleged customer engagement wonderfulness, all because of social media. A few thousand fans will type into social media channels, the same commentary they make to their mates who are watching the show with them. This will be claimed as marketing nirvana by the digi-zealots.

While it can add some fun, or otherwise, to those who want to use social media while watching a show, that’s about where it stops. Because an hour later something else will take their social fancy and all will be forgotten from the show.

Nobody will count the cost of labour to manage the social or PR activities. Imagine marketers spending as much on every ad they ever run, as they do on PR and social media to promote Super Bowl ads? They’d go broke overnight.

But at least there is a sustainable and environmentally friendly use for all those social feeds – particularly during the half-time flush.

shitter_twitter_1

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Damn man flu and the Superbowl wash-up…

07 Thursday Feb 2013

Posted by Malcolm Auld in Branding, Social Media

≈ 1 Comment

Am a tad late posting today – caught a dose of the man flu yesterday and went down like a ton of bricks (or is that tonne of bricks?).

In the meantime the wash-up of the advertising in the Superbowl has become clearer.

What is interesting is the number of agency commentators and marketers who don’t discuss their sales. Rather they talk about how much digi-wind their ads created on social media.

Apparently Oreo’s ‘dunk in the dark’ tweet generated around 15,000 tweets and retweets. That’s out of an audience of over 100 million. So 0.00015% of the audience tweeted. Am not sure if that’s a success or a failure?

And despite the alleged advertising expert’s opinions, it looks like the most disliked advertisement – Go Daddy – was the most successful. You can see it here:

http://videos.godaddy.com/super-bowl-commercials.aspx

The ad apparently became the most searched term on Google – mainly because it involves a supermodel kissing a geek – in an innovative way to demonstrate the Go Daddy proposition of sexy website production.

Bob Parsons the Founder was pleased when he heard the advertising pundits call the advertisement ‘inappropriate’ and said he knew they were in for a record sales day. The ad ran twice during the show.

Have to go and write an ad now. How can I get supermodels into a financial planning seminar???

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The Stupid Bowl returns…

04 Monday Feb 2013

Posted by Malcolm Auld in Branding, Marketing

≈ 1 Comment

NFL logo

It’s that time of year again folks.

The time of year when advertisers spend money to promote the fact they are running an advertisement during a show. Not only do they spend money promoting the fact they are running an advertisement, they run the advertisement during the time of the show when the least people are watching.

Is it the biggest annual waste of advertising funds on the planet?

It’s also the time of year during which reservoirs in the US visibly drain lower than normal levels. They said so on Sunrise so it must be true, Kochie wouldn’t lie.

Read all about it: https://themalcolmauldblog.com/2012/02/08/super-bowl-ads-go-down-the-drain-again/

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Oreo and Tide shine in the dark…

05 Tuesday Feb 2013

Posted by Malcolm Auld in Branding, Social Media

≈ 1 Comment

If you were watching or listening to the Super Bowl yesterday you will know there was a power black-out. I heard about it on radio news.

Oreo Cookies were an advertiser and their marketing team was apparently watching with enthusiasm on a Sunday evening at their office. The humble Oreo cookie has now become as famous among the social chatterers as the blackout itself.

After the blackout the Brand Team sent a tweet with the following existing advertising image and it has now been retweeted and posted globally in online media.

oreo-superbowl-tactical

The advertising industry reported on it as urgently as possible, each commentator trying to be the first to report that Oreo was the first to run an ad referring to the blackout – before it became stale biscuits in terms of news. Here’s what Oreo agency President Sarah Hofstetter apparently told BuzzFeed; “We had a mission control set up at our office with the brand and 360i, and when the blackout happened, the team looked at it as an opportunity,” and “Because the brand team was there, it was easy to get approvals and get it up in minutes.”

Gotta luv advertising and marketing-speak haven’t you. A mission control set up to watch an ad on a football show? Were there links to NASA? Multiple screens with workers in headphones communicating with each other? Houston we have a problem, the cookie is crumbling…

But full marks to Oreo. They were able to capitalise on the blackout. If it hadn’t happened they would have just watched the show at Mission Control and gone home.

Other brands have followed. here’s Tide’s effort:

Tide

And of course the humour about the blackout is now flying through cyberspace, so expect a few jokes in your email and social pages.

I doubt anybody ate more Oreo cookies or washed more clothes in Tide, but the actions have created some noise about the brands, so someone in their marketing departments will be happy.

In case you’re wondering, apparently San Francisco lost.

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Is Apple the new IBM? Can Microsoft become sexy?

07 Thursday Aug 2014

Posted by Malcolm Auld in Advertising, Branding

≈ 1 Comment

Tags

advertising, Apple, branding, IBM, Microsoft

One of the hats I wear is that of university tutor. I’m teaching “Advertising Principles” and one of the ads the students are analysing, is the famous Apple television commercial – 1984.

This is interesting in a number of ways, the main one being none of the students were alive when the ad ran. It is at least a decade older than the students – frightening really.

A quick glance around the room and you can see the power of the Apple brand. Of those students who use a laptop or tablet to take notes (or surf while I teach) all but one uses an iThingo. Australians have the highest per capita ownership of iThingos in the world.

iPad-in-education-classroom

But one student stands out – he has a new Microsoft “Surface” tablet. I asked him why he bought it instead of an iThingo and he said it was a better tablet. I couldn’t argue as I have no idea which is better, though when asked, everyone has an opinion about it.

I then asked him how he felt being one of the only ones who owned a Surface on campus. He smiled a wry smile and said “a rebel“. Apparently other students have been ribbing him about his choice of tablet – but this only gives him a sense of pride in his individualism.

Surface_Pro_3_Review_Dan_holding_front

If you had asked me to do a word association test with Microsoft, the word “rebel” would not have made my list – ever. Let alone “individual“. Just picture all those Mac versus PC ads, Bill Gates versus Steve Jobs – the brands are poles apart. Back when, Apple was the challenger brand to the Champion brand of Microsoft and the associated PCs.

As a result of this insight, we explored the position of the Apple brand today, compared to when the 1984 commercial ran. For those who don’t know, it only ran once at halftime in the Superbowl.

In the 1984 ad, IBM was positioned as the big brother computer company forcing all people to comply like slaves without choice, to IBM standards. The Macintosh was supposed to set people free from IBM (and PCs) and give them choice.

The Apple ad was to reflect George Orwell’s book 1984 and was directed by Ridley Scott, famous for Blade Runner and the Alien movie series.

Fast forward 30 years to 2014. Now Apple is the dominant computer brand (and has just partnered with IBM in business products). Users are restricted to the Apple operating system and on most iThingos cannot use software like Flash for example.

The class argued that Apple is now very much like IBM was in 1984 – domineering, controlling and all-powerful. So what is the opportunity for Microsoft – that once domineering, controlling and all-powerful software brand?

Well here’s a thought – Microsoft could become a challenger brand to Apple! It could position itself as a rebel brand for those sick of being an iSheep.

isheep

Imagine Microsoft versus iThingo ads, where iThingo was the grey standard while Microsoft was the bright future?

Given the way digi-fashions change so quickly, anything is possible. After all, geeks now rule the marketing world.

Just look at what designer stains have done for tattoos – you’re not a celebrity unless you have a (obviously visible) designer stain. Only a few years ago the only people with tatts were bikies, criminals, returned vets and ladies of the night. Now school teachers wear their stains with pride.

microsoft atttoo

So it’s not beyond the realms of possibility that Microsoft becomes sexy and once again rules the world! That in itself is a scary thought – but from a marketing perspective it’s a delicious one.

Though as much as I don’t like to say it, they’ll have to rebrand first – that logo is sooo last century. And it has no retro cred.

I’m off to check the share prices – you never know…

 

 

 

 

 

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Social media completely over-hyped by marketing press

18 Thursday Apr 2013

Posted by Malcolm Auld in Marketing, Social Media

≈ 10 Comments

Like many a few years ago I viewed the dozens of videos claiming the interweb was trumping all other media at nuclear-pace. In particular was one video designed beautifully to position its creator and author of a social media book, as a legendary expert in an industry not yet 2 years young.

I tried to find the source documents to support the author’s claims. And as is typical of much that purports to be real online, there were none. Just a slick use of statistics stated within high production values of a video, so they must be real.

Realising it would take a lifetime to gather the correct statistics myself, I was about to give up when I found a brilliant article by Gisle Hannemyr in Norway. He is a researcher and lecturer at the Institute for Informatics, University of Oslo and created the his first website in 1993.

Gisle Hannemyr, author The Internet as Hyperbole

Gisle Hannemyr, author The Internet as Hyperbole

He’d had the same concerns I had and had done something about it. He published a brilliant article called The Internet as Hyperbole. It examined the over-hyped claims of adoption rates of the internet versus existing technology, like television. Take a minute to read it, you’ll be fascinated.

This was part of the resources we used to create this video about social media.

But moving forward to the latest piece by Mark Ritson whom I quoted in last week’s post about social media numbers.

Mark has done an experiment whereby he tracked the number of articles about social media by the marketing and advertising magazines in Australia.

He says: “Given the average Australian marketer is spending 5 per cent of their budget on social media and the average consumer dedicates 8 per cent of their (media) time to it, we would expect a similar ratio of coverage in the marketing press.”

What do you think the percentage of articles about social media is versus the coverage of other media channels?

10%? 20%?

Try 50%

That’s right – we are being hoodwinked by the trade press into believing the social channels are far more important or successful than they really are. The digi-zealots are conning us big time. And that’s because they are living in fantasy land themselves.

As Ritson said: “As the recent debacle about the Oreo Superbowl ad (a Twitter post during the blackout: “You can still dunk in the dark”) demonstrated, only in social media land can a two-line Tweet seen by 150,000 people be deemed more effective than a 60 second TV ad for Budweiser watched by over 100 million people.”

I did an experiment once whereby I tweeted a piece of research that claimed most tweets were just pointless babble. It was never retweeted and I was attacked for doing so. Then I tweeted a piece of positive research about twittering and the twitterati retweeted it with enthusiasm. Gotta luv a self-fulfilling fan base.

But I have to go – need to post this article on my social media. I hope someone reads it…

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The rising cost of social media…

08 Friday Feb 2013

Posted by Malcolm Auld in Branding, Social Media

≈ Leave a comment

One of the fascinating coincidences over the last decade, particularly the last 5 years, is that of the worst continuing economic performance of the western world occurring during the exponential growth of westerners wasting time online – particularly via social media.

As marketers rush lemming-like to social media, the cost of doing so appears to be ignored.

Take the Superbowl for instance. Given the hoopla surrounding the advertisements, you would think the marketers would use the opportunity to make the advertisements pay for themselves, by building a database of customers and prospects. Mercedes Benz for example, ran ad ad that licensed “Sympathy for the Devil” from The Rolling Stones, yet there was no call to action for prospects to register interest in the car – which is an insane waste of money given the car is not due in the market for another 6 months. All they did was put a Facebook icon in the dying second of the ad.

Oreo is now famous thanks to wayward electricity, rather than good planning. If the blackout hadn’t occurred we would not be talking about them. But it did and they capitalised. At last count they had 16,00 retweets of their tweet, 21,00 likes, and 7,000 shares.

And their Instagram promotion has grown from around 3,000 followers to almost 60,000 since the show. Though statistically this amount of social-wind is not significant in terms of the number of customers in the overall cookie category, but as Oreo is the only brand active, they will get some short term benefit.

See the Instagram page here: http://instagram.com/oreo

Apart from Oreo, the majority of advertisers missed the opportunity to make their ads work for them – something their shareholders would appreciate. Here’s the ‘call to action’ analysis:

– 53% included URLs
– 33% incorporated hashtags
– 6% included a Facebook page URL
– 6% included a Twitter icon
– 5% included a YouTube icon
– 4% had a phone number

Almost all advertisers didn’t have a call to action requesting the customers and prospects do something as a result of the ad. The response ‘devices’ were generally unseen in the clutter of the advertisements. And they cannot hide behind the ‘brand fairy’ because an advertisement needs to be seen numerous times by individuals before its brand message registers.

So apart from failing to use the opportunity well, let’s look at the cost involved with social media. Most of the marketing departments had teams of people on standby working during the show to respond to the social-wind. Imagine the cost involved in paying people just to track the thousands of trivial comments published in less than 140 characters?

Brands now pay a small fortune to track brand sentiment, though they don’t track the sentiment relative to sales. Armies of slaves sit glued to screens managing alerts, tweets, news feeds and more in the hope of finding a gem they can turn into online publicity and maybe create a viral effect.

Millions of dollars are being spent in building social sites, posting comments, responding to comments, analysing comments and generally growing the volume of social wind in cyberspace. And the more noise created the more it costs to monitor and react.

Yet one thing has remained constant.

Market share and sales of the brands heavily involved in social media has not changed. The bottom line has generally remained the same, apart from the new cost associated with social media.

Marketers have already demonstrated during the Superbowl how they lack the ability to do the fundamentals, so why are they blindly investing millions of dollars into social media channels?

Yes social media can work for the good of marketing-kind, but imagine what is possible if we get the basics right first and then really get social?

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