Regular readers may recall my recent customer experience when I tried to engage with Youi, as I went on my smash repair journey. #totallynotawesomeyoui
Wow, three different marketing buzzwords or phrases, plus a hashtag in one sentence:)
Well folks, the totally not awesome marketing automation system at Youi has done it again. It sent me another passionate survey from The Youi Team – almost a month after I picked up my car from the smash repairer.
It’s the same as the first survey – useless. It doesn’t allow me any room to explain my answer. I only get to click on one word. I was going to reply directly to firstname.lastname@example.org but I know from past experience, the passionate team never looks at this email inbox.
I tried the suggestion at the bottom of the survey, as I couldn’t select any of the words shown above: “If you are unable to select any of the words shown above, click here and follow the prompts.”
When I clicked, it just opened another version of the same survey in a browser!
I have now phoned, sent text messages and emailed Youi, as well as posted in social media – yet the passionate Youi team hasn’t responded once. I suggest they fire their digital marketing team, as they obviously aren’t as awesome as they claim.
In the last month, Youi has launched a bunch of new television commercials with their presenter driving around in customer’s cars, while bragging about Youi’s service. The presenter is the smarmy bloke my kids think is a bit creepy or sketchy.
So given their obvious problems, I’d like to help the awesome Youi team. Apart from teaching them to speak English, not Marketing, I’d like to volunteer myself to do a testimonial on one of their TVCs. The sketchy bloke could drive in my car, now it’s been repaired, and I could share my awesome Youi journey with him for all the viewers to hear.
I think dear reader, it would be like, totally awesome, don’t you???